Technical Support Engineer II - Microsoft
DocuSignBrazil, IN, US23 hours ago
Job type
- Full-time
Job descriptionProvide advanced technical support for the employer's Microsoft integrations, including SharePoint, Power Automate, Dynamics, and Logic Apps Manage and resolve escalated support cases related to API usage, embedded workflows, network issues, authentication, and system integrations Utilize technical expertise to increase customer adoption and troubleshoot complex scenarios Analyze product logs and network traces using tools such as Wireshark and Fiddler Identify product defects and suggest improvements to enhance Microsoft-related customer workflows Bachelor's degree in Computer Science, Engineering, or a related technical discipline 2+ years of experience in SaaS technical support or NOC roles Hands-on experience with Microsoft SharePoint (on-prem and SaaS), Power Automate, Dynamics, and Logic Apps Experience in Microsoft system administration Proficiency with log analysis tools such as Wireshark, Fiddler, or Charles Proxy 1–2+ years as a Support Expert for the employer or similar technologies Strong communication skills across technical and non-technical audiences Familiarity with the employer's CLM workflows and architecture Experience with REST and SOAP APIs, SDKs, and authentication (SAML, OAuth) Microsoft certifications or equivalent industry credentials
Employer Industry : Software Solutions and Digital Agreements
Why consider this job opportunity :
- Opportunity for career advancement and growth within the organization
- Flexible remote work environment
- Collaborative and inclusive company culture
- Chance to make a significant impact on customer satisfaction and product improvement
- Engage with cutting-edge technology in e-signature and contract lifecycle management
What to Expect (Job Responsibilities) :
What is Required (Qualifications) :
How to Stand Out (Preferred Qualifications) :
SoftwareSolutions #TechnicalSupport #RemoteWork #CareerGrowth #CustomerSuccess #MicrosoftIntegrations
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Technical Support Engineer • Brazil, IN, US
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