Job Description
Job Description
Box Officers work across three ticketing positions : ticket scanner, usher, and window seller.
Ticket Scanners :
- Work carefully and efficiently to get people's tickets scanned, so that fans can enter the venue as quickly as possible
- Use hand-held devices to process tickets
- Troubleshoot simple ticketing issues at the entry point
Ushers :
Help fans locate their seats in reserved seating areasEnsure only fans with the right tickets are allowed into reserved seating areasInform fans of potential seat upgrade opportunitiesWindow Sellers :
Sell tickets for night of show, and future shows to fansManage will call and guest list distributionTroubleshoot complex ticketing issues using ticketing softwareOther Duties :
Assist with pre-show venue set-up, and post-show venue teardown duties as neededSweep, mop, and clean assigned areas post-showAid in chair set-up for fully seated showsWork a variety of roles for occasional private eventsProvide excellent customer service in a fast-paced, sometimes stressful environment