Participant Services Agent

A company is looking for a Participant Services Agent (11 : 30am-8pm EST).

Key Responsibilities

Review, update, and maintain client accounts while ensuring compliance with industry policies

Answer incoming calls regarding client account and compliance inquiries

Assist management in improving department productivity and maintain weekly statistical reports

Required Qualifications

Bilingual in English and Spanish

General understanding of operations and industry regulations

Organizational and time management skills

Ability to operate standard office equipment and software applications

Reliable internet connection with a minimum speed of 50 MBps