EMPLOYEE EXPERIENCE SPECIALIST

Job Description

Job Description

​Salary :  $70,000-75,000

Other Forms of Compensation :

Pay Grade :   12

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include : Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS. Learn more at www.Crothall.com.

Long Description

Position Overview

The Employee Experience Manager serves as a vital bridge between hourly associates and the support systems they need to thrive both personally and professionally. This role focuses on enhancing the overall associate experience by helping employees navigate challenges such as housing instability, childcare access, financial hardship, or other personal barriers. By connecting associates with internal and external resources, the manager promotes stability, engagement, and retention—allowing team members to bring their best selves to work each day.

Ultimately, this position strengthens the foundation of the healthcare system by ensuring that caregivers are cared for, enabling them to deliver exceptional service to patients and communities.

Key Responsibilities

Employee Support & Resource Connection

• Serve as the primary liaison for associates needing assistance with personal or professional challenges.
• Connect employees with internal benefits and programs.
• Build partnerships with local organizations, faith-based groups, and community resources to support associates in need (e.g., childcare, transportation, housing).
• Maintain confidentiality and sensitivity when addressing associate concerns or hardships.

Engagement & Retention

Program Development & Communication

Training & Leadership Support

Qualifications

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Crothall are offered many fantastic benefits.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID :   1475962

Crothall Healthcare

CINDY SWIDERSKI

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