Retail Manager - CLUB MembershipBass Pro Shops • Augusta, GA, US
Retail Manager - CLUB Membership
Bass Pro Shops • Augusta, GA, US
30+ days ago
Job type
- Full-time
Job descriptionConsistently exemplifies outstanding CLUB Customer Service Experience standards by incorporating CLUB exclusive benefits into conversations. Promotes current CLUB cost savings programs to our customers by effectively merchandising and signing products for higher visibility. Actively listens to customers to address questions and concerns regarding the CLUB program. Develops and implements strategies to improve the CLUB customer experience. Serves as the primary CLUB liaison to ensure the retail leadership team and all outfitters are knowledgeable regarding current CLUB promotions and programs available to our customers. Collaborates with internal and external partners to execute successful onsite and offsite events representative of the Bass Pro Shops and Cabela's CLUB brand standards. Build strong and collaborative relationships with the General Manager, fellow managers, and outfitters to gain credibility and influence. Motivates and inspires outfitters by giving them the tools and training to be confident in their approach leading to success with referrals. Leads by example, serves as a role model and coach for peers and outfitters. Facilitates CLUB 101 training with all new Outfitters during the onboarding process, creating a fun and engaging learning environment. Supports Outfitter recognition by implementing the Members Only program and creating store level CLUB recognition and engagement initiatives to build a CLUB culture. Regularly recognizes others' contributions and successes in getting CLUB referrals. Creates a strategy around recruiting and retaining great talent. Forward thinking; sees the value of hiring the right CLUB Outfitters and building strong teams. Leverages tools and resources available to recruit and retain hourly CLUB Outfitters. Promotes a positive outfitter centric culture focused on developing self and others. Provides timely, honest feedback, coaching and guidance for underperforming outfitters, creating an individualized development plan for improvement. Designs and executes strategies to help meet key CLUB metrics. Reviews and analyzes CLUB reporting daily for key performance metrics. Partners with General Manager to develop and lead execution of corrective action plan for improving key metrics being missed. Executes all Bass Pro Shops and Cabela's CLUB operational and compliance programs. Coordinates and improves execution of all department functions to further drive performance and compliance. Successfully executes all training, communication, account servicing, marketing material, and payments at the retail store. Serves as the leader for the CLUB instant issuance process including training others on all inventory management procedures. Minimum Degree Required : High School Diploma or Equivalent Years of experience : 2 to 4+ years Sales, Management, or Leadership Experience Ability to calculate figures and amounts such as discounts, commissions, and percentages. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of other financial, legal, and technical information. Ability to read and analyze certain reports. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from Managers, associates, customers, and the public. Ability to conduct meetings and presentations to groups. Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems. Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff. Demonstrated use of Team concept of Management As needed for training and CLUB off-site events Constantly communicates with others to exchange information Regularly computer work, walking and standing Occasionally sitting and lifting up to 50lbs Occasionally work in outdoor elements, hot and cold temperatures Occasionally work in noisy environments Retail / Store Develops objectives and general policies and procedures for a specific program or functional area of responsibility within the general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor. Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more!
Retail Manager
This Retail Manager position for our Bass Pro Shops and Cabela's CLUB program is a unique position in our retail locations. The Bass Pro Shops and Cabela's CLUB is a comprehensive customer loyalty program that allows customers to better connect with our company and the outdoors. As a salaried member of the leadership team your day will vary from your primary role of overseeing and driving the Bass Pro Shops and Cabela's CLUB credit program and CLUB customer experience culture throughout the store, to supporting the entire team during your Manager on Duty shifts.
Our most successful CLUB Membership Managers are those who :
- Inspire others to deliver an outstanding CLUB Customer Service Experience every time
- Influence others by building strong and trusting relationships through collaborative efforts
- Are servant leaders at heart and passionate about the team, always remaining transparent, empathetic, and honest
- Are passionate about being a coach and trainer to store leadership, peers, and outfitters throughout the store; being a coach of coaches
- Are great at multi-tasking and love working in a fast-paced, ever-changing environment
- Are metrics and compliance driven; always striving to improve results and resilient when faced with setbacks
Essential Functions :
Customer Experience :
Influential Leader and Trainer :
Builds Great Talent :
Compliance and Analytics :
Experience / Qualifications :
Knowledge, Skills, and Ability :
Travel Requirements :
Physical Requirements :
Work Environment :
Independent Judgement :
Full Time Benefits Summary : Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Create a job alert for this search
Manager Club • Augusta, GA, US
Related jobs
As a manager, you are key to our business.You are responsible in managing your team along with operational and financial objectives.
You will achieve sales goals, develop your employees, maintain re...Show more
The Family Advocate is responsible for enrolling eligible children and families into the Head Start program, maintaining full center enrollment, and building supportive, professional relationships ...Show more
As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers.We value hardworking and enthusiastic employees and we make it a priority to ensure their suc...Show more
At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the team you will assist the General Manager thru managing successful shift...Show more
We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...Show more
We live sneakers, streetwear, and neighborhood culture! All Day! Every Day!.With more than 750 stores in Europe and the USA, SNIPES is one of the leading sneaker and streetwear retailers worldwide....Show more
Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units.
Today we are the largest Pizza Hut franchisee...Show more
Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe.
The brand's iconic Hot Light lets consumers know when doughnuts a...Show more
As the team at Zaxbys expands, we're saving a seat for you!.To our guests, Zaxbys is more than just a place to eat – it's a place to have fun, spend time with friends, and enjoy great fo...Show more
The Team Member delivers over the top guest experience while working in a variety of roles within the restaurant.Whether they are acting as the “Grill Guru”, the “Fry Fanatic”, or “Guest Service Sp...Show more
Assistant Store Manager / Key Carrier.Roses / Roses Express is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.As a Rose...Show more
The Cart Attendant is primarily responsible for service to members, cart loading, staging, storing and cart cleanliness.Greet all members and guests in an attentive, warm, friendly, courteous, prof...Show more
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...Show more
PAY : $45,000 - $55,000 BASED ON EXPERIENCE.LARGE FRANCHISE GROUP WITH GROWTH OPPORTUNITIES - GM'S AT $75K+, OPERATING PARTNERS AT $100K+.
The Assistant Manager is responsible for managing the daily ...Show more
Embark on a meaningful journey with us.We're seeking individuals inspired by the teaching of compassion and care.Join our team as a Co-Manager, where making a positive impact is not just a job, it'...Show more
The primary responsibility of a Stock Team Member is to assist with freight flow process, backroom organization, salesfloor replenishment, and price changes.
This position requires a high level of o...Show more
At Captain D’s, our people are our greatest asset.We’ve built a culture dedicated to developing and empowering our team.Taking care of our employees is key to our success.You are the face of Captai...Show more
Assistant Manager
KFC • Evans, GA, US
Full-time
Last updated: 30+ days ago • Promoted
Family Advocate
Episcopal Children's Services • Waynesboro, GA, United States
Full-time
Last updated: 15 days ago • Promoted
Manager
Dunkin' • North Augusta, SC, US
Full-time
Last updated: 30+ days ago • Promoted
Associate Team Leader
H&R Block • Waynesboro, GA, US
Full-time +1
Last updated: 24 days ago • Promoted
Shift Manager
Checkers & Rally's • AUGUSTA, GA, US
Full-time
Last updated: 30+ days ago
Side Hustle Specialist (Evenings & Weekends)
Finance Buzz • Waynesboro, Georgia, US
Full-time +1
Last updated: 30+ days ago • Promoted
Stock Personnel
Snipes • Augusta, GA, US
Full-time
Last updated: 30+ days ago • Promoted
Assistant Manager
Pizza Hut • Augusta, GA, US
Full-time
Last updated: 30+ days ago • Promoted
Seasonal Team Member
Krispy Kreme • Augusta, Georgia, United States, 30906
Full-time
Last updated: 30+ days ago
Restaurant Assistant Manager
ZAX LLC • Waynesboro, Georgia, United States, 30830
Full-time
Last updated: 30+ days ago
Team Member
FBC Management LLC • North Augusta, South Carolina, United States, 29860
Full-time
Last updated: 30+ days ago
Assistant Store Manager / Key Carrier
Roses Discount Stores • North Augusta, SC, US
Full-time +1
Last updated: 30+ days ago • Promoted
Golf - Outside Service Staff
West Lake Country Club • Augusta, Georgia, United States
Part-time
Quick Apply
Last updated: 30+ days ago
Drive with DoorDash - Be Your Own Boss
DoorDash • Waynesboro, GA, United States
Full-time +1
Last updated: 24 days ago • Promoted
Assistant Manager
Sterling Restaurants • Evans, Georgia, United States, 30809
Full-time
Last updated: 30+ days ago
Retail Co-Manager
Hobby Lobby • North Augusta, SC, US
Full-time
Last updated: 30+ days ago • Promoted
• Temp / Seasonal Stock Team Member - Kirkland's Home
Kirkland's • Augusta, GA, US
Full-time
Last updated: 30+ days ago • Promoted
Team Member
Captain D's • Augusta, GA, US
Full-time
Last updated: 21 days ago