Helpdesk II

Job Title : Help Desk

• Clearance Required : TS Required; TS / SCI preferred.
• Type of Work : FTE - Federal Contract
• Location : San Antonio, TX - 100% onsite

Salary Range : DOE in the market range

Job Summary : Seeking a Help Desk Technician to work 100% in-house. The HD will be responding to, assisting with, logging and or escalating customer technical issues by phone, email, and or remotely. This role is typically responsible for learning and mastering the back-end operations of the company's hardware and software systems to educate and assist customers accordingly. The technician will document all feedback from the issues and relay it to the IT Team for new updates and other features.

Education

Qualifications

Requirements & Knowledges :

Responsibilities

P3S is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status."