Talent.com
Director of Operations

Director of Operations

Macy'sMartinsburg, WV, US
1 day ago
Job type
  • Full-time
Job description

Director, Operations

Shift : Friday, Saturday & Sunday 6 : 00 AM-6 : 30 PM

Martinsburg, West Virginia

$96,000 - $160,000 Annually

  • based on job, location, and schedule

Be part of an amazing story

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Director, Operations directs the day-to-day Inbound and / or Outbound operations. In conjunction with other members of the senior executive staff, they lead short and long-term strategic planning of the operations to ensure all facility and organizational goals and objectives are achieved.

  • This role is based in our Automated Customer Fulfillment Center in Martinsburg, West Virginia
  • The shift hours for this new opportunity are 6 : 00 AM until 6 : 30 PM.
  • We are looking for someone who is a strong leader, developer and mentor of others and has experience working in an automation building
  • Looking for someone who can add to a strong and positive work culture and loves to collaborate and learn from others as well
  • In this role, you will report to our Senior Facility Director, who runs our entire building, and you will lead other leaders as well as indirectly leading hourly colleagues
  • What You Will Do

  • Lead the direction of both Inbound and Outbound operations, ensuring they meet or surpass targets such as Units Per Hour (UPH), Cartons Per Unit (CPU), Service on Time (SOT), and Fill Rate goals.
  • Provide coaching and guidance to executive team members and oversee colleague counseling and coaching activities.
  • Ensure departments meet or exceed performance standards in safety, cost control, quality, processing efficiency, reliability, and customer service.
  • Develop and implement short and long-term strategies to improve profitability, productivity, and efficiency across operations.
  • Continuously assess work processes to identify optimization opportunities and implement improvements.
  • Cultivate a work culture dedicated to superior customer service.
  • Establish and uphold procedures and metrics to ensure customer satisfaction levels are met.
  • Drive and manage organizational growth-related changes.
  • Analyze activities, costs, operations, and forecast data to gauge department progress toward goals.
  • Develop training programs and ensure colleague comprehension and adherence.
  • Foster a safe work environment and enforce safety protocols.
  • Collaborate with operational leaders to anticipate staffing needs based on volume plans, creating and utilizing staffing tools to adapt to changes in business demand.
  • Perform additional duties, special projects, or assignments as needed.
  • Skills You Will Need

    Leadership : Ability to lead and direct both Inbound and Outbound operations, setting and surpassing targets while ensuring alignment with facility and organizational goals.

    Coaching : Provide effective coaching and guidance to executive team members and colleagues to foster growth and development.

    Communication : Practicing open and continuous communication, effectively presenting information in a clear and concise manner to keep others informed.

    Problem-Solving : Ability to identify and solve problems promptly and effectively, addressing issues directly as they arise.

    Technical Proficiency : Proficiency in Microsoft Office suite (Word, Excel, Access) and experience summarizing data and outlining directions.

    Industry Understanding : Business and intellectual competencies including a strong understanding of warehouse management and supply chain / logistics trends.

    Strategic Execution : Ability to effectively plan and execute strategies to achieve desired outcomes.

    Who You Are

  • Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way.
  • Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 5+ years of related experience.
  • This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
  • Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
  • What We Can Offer You

    Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

    Some additional benefits we offer include :

  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal / financial advice
  • Tuition reimbursement
  • Access the full menu of benefits offerings here

    About Us

    This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

    Join us and help write the next chapter in our story - apply today!

    This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

    Create a job alert for this search

    Director Of • Martinsburg, WV, US

    Related jobs
    • Promoted
    Director, Mountain Operations

    Director, Mountain Operations

    Vail ResortsMercersburg, PA, US
    Full-time
    Create Your Experience of a Lifetime!.Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (o...Show moreLast updated: 13 days ago
    Senior Operations Leader

    Senior Operations Leader

    WonderLeesburg, VA, US
    Full-time
    Everything’s on the menu at Wonder.The Wonder app is the premiere platform to feed every craving, all in one order.Our 25+ award-winning restaurant partners span every cuisine you can think of, fro...Show moreLast updated: 25 days ago
    • Promoted
    Director of Occupier Services

    Director of Occupier Services

    The Building PeopleLeesburg, VA, US
    Full-time
    The Building People are hiring a Director for Occupier Services.In real estate, occupier services—also called tenant advisory or corporate real estate services— assist tenants or end-us...Show moreLast updated: 30+ days ago
    • Promoted
    Medical Director

    Medical Director

    National Veterinary AssociatesPurcellville, VA, US
    Full-time
    Blue Ridge Veterinary Associates.Imagine leading a practice where\nyour team saves wildlife before breakfast, performs complex surgeries by\nafternoon, and mentors the next generation of veterinari...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Restaurant Delivery - Sign Up and Start Earning

    Restaurant Delivery - Sign Up and Start Earning

    DoorDashPaw Paw, WV, US
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 22 hours ago
    • Promoted
    Travel Occupational Therapist (OT) - $2,411 per week in Silver Springs, MD

    Travel Occupational Therapist (OT) - $2,411 per week in Silver Springs, MD

    AlliedTravelCareersSilver Springs, MD, US
    Full-time
    AlliedTravelCareers is working with MedPro Healthcare Staffing to find a qualified Occupational Therapist (OT) in Silver Springs, Maryland!. Joint Commission-certified staffing agency, is seeking a ...Show moreLast updated: 16 days ago
    • Promoted
    Naval Officer

    Naval Officer

    U.S. NavyFalling Waters, WV, US
    Full-time +1
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.Aircraft carriers are at the core of ongoing missions because of their potential to carry so much of the Navys c...Show moreLast updated: 2 days ago
    • Promoted
    President

    President

    InsideHigherEdShepherdstown, West Virginia, United States
    Full-time
    The Board of Governors of Shepherd University invites nominations and applications for the position of President of Shepherd University. Located in the vibrant and historic town of Shepherdstown, We...Show moreLast updated: 21 days ago
    • Promoted
    Restaurant Delivery - Flexible Onboarding

    Restaurant Delivery - Flexible Onboarding

    DoorDashBerkeley Springs, WV, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 4 days ago
    • Promoted
    Restaurant Delivery - Sign Up in Minutes

    Restaurant Delivery - Sign Up in Minutes

    DoorDashBerkeley Springs, WV, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Restaurant Delivery

    Restaurant Delivery

    DoorDashBerkeley Springs, WV, US
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 22 hours ago
    • Promoted
    Director Therapy Operations

    Director Therapy Operations

    Encompass Health Rehabilitation Hospital of Northern VirginiaAldie, VA, United States
    Full-time +1
    As the Director of Therapy Operations at Encompass Health, you'll shape the future of patient care and contribute to the health of your. As a strategic leader, you'll oversee the organization, devel...Show moreLast updated: 1 day ago
    • Promoted
    Operations Manager

    Operations Manager

    The Bridger GroupWaynesboro, PA, United States
    Full-time
    We have partnered with one of the largest and most prominent manufacturers in their industry in an exclusive opportunity to find an Operations Manager. Our client is a quickly growing company provid...Show moreLast updated: 1 day ago
    • Promoted
    Manager, Operations - 2nd Shift

    Manager, Operations - 2nd Shift

    Macy'sMartinsburg, WV, US
    Full-time
    We know that each person here is unique.So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a ...Show moreLast updated: 1 day ago
    • Promoted
    Production Supervisor

    Production Supervisor

    Desi Fresh FoodsBerryville, VA, US
    Full-time
    Desi Fresh Foods is a leading "cultured" dairy manufacturer with over 23 years of experience.We produce high-quality and consistent products, which include yogurt (Dahi or Indian, Greek a...Show moreLast updated: 4 days ago
    • Promoted
    Director of Business Development

    Director of Business Development

    CaseCoPurcellville, VA, US
    Full-time
    Director of Business Development.Through our companies—CaseCo Homes, CaseCo Commercial, and Merit Restorations—we deliver ultra-luxury custom homes, complex commercial spaces, and 24 / 7 ...Show moreLast updated: 30+ days ago
    • Promoted
    HTST Operator, 2nd Shift

    HTST Operator, 2nd Shift

    Desi Fresh FoodsBerryville, VA, US
    Full-time
    Desi Fresh Foods is a leading "cultured" dairy manufacturer with over 23 years of experience.We produce high-quality and consistent products, which include yogurt (Dahi or Indian, Greek a...Show moreLast updated: 6 days ago
    • Promoted
    Restaurant Delivery - Start Earning Quickly

    Restaurant Delivery - Start Earning Quickly

    DoorDashMercersburg, PA, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 4 days ago