Patient Coordinator I Concierge Service - McLaren Careers

Job Posting

Position Summary : Responsible for scheduling clinic, radiology, and other ancillary appointments for returning KCC patients as well as performing all responsibilities of a staff information specialist.

Responsibilities :

• Answers all incoming customer calls.
• Identify and triage information needs of caller.
• Enters accurate demographic and insurance information into the scheduling system to ensure that financial viability at Karmanos Cancer Hospital is secured at the most basic level.
• Responsible for scheduling appointments requested by customers via email.
• Based on predetermined template, schedule return and return to new provider patients for treatment and physician clinic appointments; schedule new and return patients for radiology and other diagnostic and screening procedures.
• Participate in staff meetings and continuing education programs with other staff members in order to build individual skills and implement process improvements that lead to achieving and sustaining a high level of caller satisfaction.
• Assists and educates patients, families, and physicians' offices in procedures necessary to procure a complete set of records and the importance of having those records available for a complete evaluation.

Qualifications :