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Patient Coordinator I Concierge Service - McLaren Careers

Patient Coordinator I Concierge Service - McLaren Careers

Michigan StaffingDetroit, MI, US
Hace 3 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Posting

Position Summary : Responsible for scheduling clinic, radiology, and other ancillary appointments for returning KCC patients as well as performing all responsibilities of a staff information specialist.

Responsibilities :

  • Answers all incoming customer calls.
  • Identify and triage information needs of caller.
  • Enters accurate demographic and insurance information into the scheduling system to ensure that financial viability at Karmanos Cancer Hospital is secured at the most basic level.
  • Responsible for scheduling appointments requested by customers via email.
  • Based on predetermined template, schedule return and return to new provider patients for treatment and physician clinic appointments; schedule new and return patients for radiology and other diagnostic and screening procedures.
  • Participate in staff meetings and continuing education programs with other staff members in order to build individual skills and implement process improvements that lead to achieving and sustaining a high level of caller satisfaction.
  • Assists and educates patients, families, and physicians' offices in procedures necessary to procure a complete set of records and the importance of having those records available for a complete evaluation.

Qualifications :

  • High school diploma required.
  • Bachelor degree preferred.
  • Two years of customer service or healthcare related experience.
  • PC and word processing skills are required.
  • Knowledge of billing and managed care programs preferred.
  • Familiarity with third party insurance verification, authorization, and referral procedures preferred.
  • Familiarity with cancer-related information and terminology.
  • Good interpersonal skills.
  • Excellent written and verbal communication skills.
  • Equal Opportunity Employer of Minorities / Females / Disabled / Veterans
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