Contact or Call Center Representative

Customer Service Representative

Agile Decision Sciences, a wholly owned subsidiary of ASRC Federal, is seeking a Customer Service Representative with call center experience in support of the DOT government agency National Highway Traffic Safety Administration (NHTSA) Hotline. Bilingual experience is a plus. You must reside in the DC / MD / VA area. Excellent benefits package that includes tuition reimbursement, a matching 401k, medical / dental / vision plans, paid time off, 11 holidays and so much more.

Requirements :

• High School Diploma / GED (Some college work desirable)
• 1-2 years work experience that includes some experience working in a Customer Service Call Center / Contact Center.
• Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Proficiency in Spanish is a plus.
• Ability to work from 10am to 7pm or 11am to 8pm, Monday through Friday. (No weekend work.)
• Strong communication skills oral and written with effective research, organizational and time management skills.
• Good problem-solving skills with the ability to multi-task and meet strict deadlines.
• US Citizenship or permanent residency is required and the ability to obtain a public trust security clearance.

Responsibilities :

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.