Talent.com
Alpha Operations Client Pathways, Vice President
Alpha Operations Client Pathways, Vice PresidentState Street • Quincy, MA, US
Alpha Operations Client Pathways, Vice President

Alpha Operations Client Pathways, Vice President

State Street • Quincy, MA, US
30+ days ago
Job type
  • Full-time
Job description

Vice President - Alpha Operations Client Pathways

In this role, you will work with State Street teams from around the globe to lead a team or multiple teams supporting the transformation of some of State Street's key middle office clients. You will have leadership and strategy responsibility to oversee and deliver all day-to-day responsibilities of your teams in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationships with operations, technology and client relationship teams to ensure any change initiatives maintain the high level of service that is currently being provided to these clients.

This is a transformation and managerial position with significant change the bank's responsibility within Middle Office Services. This is a project lead with oversight responsibilities of a functional area, managing both direct reports and cross functional teams. Responsibilities include oversight of business analysis, solutions design and implementation, working closely with client and technology partners. In addition to operational and team responsibilities, this role is client facing, and acts as a primary escalation point for all program / project related items both internally at State Street and with the client. The candidate should be a hands-on leader who is required to ensure the team(s) under their responsibility undertake appropriate learning, analysis, documentation and implementation practices, ensure timely response to client-initiated queries, and escalation of any potential risks or issues which will impact our change delivery.

Critical business priorities :

  • Drive forward workstreams within a large client facing strategic initiative with Alpha Operations
  • Manage and drive Business Analysis and Testing activities, both personally and leading a team
  • Be accountable for deliverable and tollgate timelines, documentation and presentation
  • Ensure a robust control environment is built into any model evolutions being designed

Role Definition :

  • Leader will be responsible for driving our team's evaluation of current operating models and designing, documenting and executing upon a market leading future state operating model
  • Understand existing business and technology structures and operating models at State Street including hand offs, process flow and delivery across both client facing sites and operations hubs
  • Develop large scale transformation strategies to overhaul and redesign the operating model to focus on client experience, automation, efficiency and process improvements using best in class tools
  • Collaborate with Operations, Transformation, and Technology teams to ensure the core pillars of the program are understood, adopted and operational requirements are clear and tested.
  • Assess performance of the program against benefit and outcome targets (Financial & non-financial), manage risks and issues and take corrective measurements.
  • Partner with client, operations and program leadership to execute on these process re-engineering changes globally
  • As a Vice President, we require strong leadership and advanced skills in areas such as :

  • Ability to navigate a large, global organization. Build meaningful relationships and develop an effective network.
  • Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
  • Proven leadership skills as well as managing and developing a high performing team.
  • Excellent time management, presentation and communication skills to effectively reach multiple reporting levels (clients, other 3rd parties, executives, peers, subordinates). Flexibility across multiple communication formats
  • Proven track record of achieving / exceeding financial goals through expense discipline and headcount management.
  • Experience with change management programs in sponsorship, leadership roles. Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes.
  • Demonstrated ability to manage, coach and influence colleagues and virtual team members.
  • Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. Serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.
  • The candidate for the Vice President Alpha Operations Client Pathways role will possess and / or be able to demonstrate :

  • A proven track record at a senior level in client facing role such as business and IT relationship management, account management, delivery executive, or related disciplines with Executive level reporting experience
  • 15 years + experience in financial services presently in a leadership role, having managed large scale transformation roles.
  • Deep understanding of the Corporate Investment Banking landscape, with experience leading operational teams within the Middle Office space
  • Strong Stakeholder and Relationship Management skills
  • In-depth understanding of the linkage between information technology and business value
  • Operations experience program managing large scale initiatives and implementations
  • Strategic thinker with an ability to effectively partner with Operations and Transformation leads, technology partners and senior management
  • Creative and analytical ability in problem resolution and troubleshooting
  • Collaborative leadership and work style
  • Salary Range : $125,000 - $200,000 Annual

    Create a job alert for this search

    Vice President • Quincy, MA, US

    Related jobs
    Vice President-New Client Partnerships Long Sales Cycle - Boston

    Vice President-New Client Partnerships Long Sales Cycle - Boston

    Amplity • Boston, MA, US
    Full-time
    VP, New Client Partnerships - Commercial Contract Sales - Boston Amplity is seeking a Vice President of Client Partnerships for our Commercial Contract Sales division. This is an individual contribu...Show more
    Last updated: 5 days ago • Promoted
    Custody Operations Associate

    Custody Operations Associate

    Kelmar • Wakefield, Massachusetts, United States
    Full-time
    The Custody Operations Associate is an Entry Level position who will work closely with Kelmar's Security Operations team, sub-custodian, and clients to execute instructions, reconcile transactions ...Show more
    Last updated: 30+ days ago • Promoted
    Vice President - Global Fund Services Operations Service Delivery

    Vice President - Global Fund Services Operations Service Delivery

    Chase • Boston, MA, US
    Full-time
    Join JPMorgan Chase as a Fund Service Vice President and become a pivotal part of our dynamic team.This role offers a unique opportunity to leverage your expertise in fund servicing operations whil...Show more
    Last updated: 29 days ago • Promoted
    Client Operations DirectorBoston, Massachusetts, United States

    Client Operations DirectorBoston, Massachusetts, United States

    Ketryx • Boston, MA, US
    Full-time
    Ketryx is on a mission to save and improve lives by making medical software and AI safe, secure, and reliable.We empower software teams building medical applications to create compliant, high-quali...Show more
    Last updated: 30+ days ago • Promoted
    AVP, Multinational Business Operations

    AVP, Multinational Business Operations

    Sompo International • Boston, MA, US
    Full-time
    AVP, Multinational Business Operations.Sompo has a unique opportunity for an AVP, Multinational Business Operations to join our Multinational team. This global role focuses on driving the execution ...Show more
    Last updated: 30+ days ago • Promoted
    Vice President, Client Ops New Business Implementation

    Vice President, Client Ops New Business Implementation

    HarbourVest Partners • Boston, MA, United States
    Full-time
    For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners...Show more
    Last updated: 30+ days ago • Promoted
    This website uses cookies to allow for its correct operation and the services offered. For further information, please consult ourCookiePolicy.

    This website uses cookies to allow for its correct operation and the services offered. For further information, please consult ourCookiePolicy.

    Santander • Taunton, MA, US
    Full-time
    Consumer & Business Banking Sr.Relationship Banker, Taunton, MA.Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset.Ou...Show more
    Last updated: 30+ days ago • Promoted
    Vice President, Client Ops New Business Implementation

    Vice President, Client Ops New Business Implementation

    Harbourvest Partners (U.K.) Limited • Boston, MA, United States
    Full-time
    As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking. In our collegial environment that’s marked by low ...Show more
    Last updated: 30+ days ago • Promoted
    Director, Individual Markets Engagement & Operations

    Director, Individual Markets Engagement & Operations

    Tufts Health Plan • Canton, MA, US
    Full-time
    Director Of Individual Markets Engagement And Operations.The Director of Individual Markets Engagement and Operations is responsible for the overall success of Point32Health's Individual Markets sa...Show more
    Last updated: 30+ days ago • Promoted
    VP Revenue Cycle Operations

    VP Revenue Cycle Operations

    Massachusetts Staffing • Boston, MA, US
    Full-time
    The Vice President of Revenue Cycle Operations at Boston Children's Hospital will provide strategic and operational leadership across core revenue cycle functions, including financial clearance, co...Show more
    Last updated: 13 days ago • Promoted
    Vice President, Client Leadership

    Vice President, Client Leadership

    Boston Staffing • Boston, MA, US
    Full-time
    Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide.We help brands break down silos and turn data into decisive action through intelligence-driven, end-t...Show more
    Last updated: 3 days ago • Promoted
    VP, Revenue Cycle Transformation & Operations

    VP, Revenue Cycle Transformation & Operations

    Boston Children’s Hospital • Boston, MA, United States
    Full-time
    A leading pediatric health system is seeking a Vice President of Revenue Cycle Operations to provide strategic leadership across core functions. The role requires 12+ years of experience and experti...Show more
    Last updated: 14 hours ago • Promoted • New!
    Director of Operations - HVAC

    Director of Operations - HVAC

    CyberCoders • Hanover, MA, US
    Full-time
    One of New England's top mechanical contractors and best places to work is looking to add a Director of Operations for the HVAC division. This is a great opportunity for a HVAC pro to put their ...Show more
    Last updated: 1 day ago • Promoted
    Vice President-New Client Partnerships Long Sales Cycle - Boston

    Vice President-New Client Partnerships Long Sales Cycle - Boston

    Amplity Health • Boston, MA, United States
    Full-time
    Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease...Show more
    Last updated: 7 days ago • Promoted
    VP, Client Strategy

    VP, Client Strategy

    Later • Boston, MA, US
    Permanent
    Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Every...Show more
    Last updated: 30+ days ago • Promoted
    Vice President, Client Leadership

    Vice President, Client Leadership

    Publicisgroupe • Boston, MA, US
    Full-time
    Company description Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide.We help brands break down silos and turn data into decisive action through intell...Show more
    Last updated: 2 days ago • Promoted
    Global Client Experience, Vice President

    Global Client Experience, Vice President

    Morgan Stanley • Boston, MA, US
    Full-time
    Vice President, Global Client Experience Team.Morgan Stanley Investment Management (MSIM) is one of the largest global asset management organizations of any full-service securities firm, with more ...Show more
    Last updated: 5 days ago • Promoted
    Vice President, Client Leadership

    Vice President, Client Leadership

    Publicis Groupe ANZ • Boston, MA, United States
    Full-time
    Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide.We help brands break down silos and turn data into decisive action through intelligence‑driven, end‑t...Show more
    Last updated: 2 days ago • Promoted