Information Technology Group (ITG) - Technician - Configuration and Deployment Tech

Position Information

Position Type

Staff Augmentation

Hours / Week

Billing Type

Hourly

Shift

Projected Start Date

07 / 21 / 2025

Start Time

8 : 00 AM

Projected End Date / Duration

6 Months from projected start date

End Time

5 : 00 PM

Bid Limit Per Vendor

Number of Positions

Desired Career Level

None Selected

Minimum Education Level

None Selected

Weekend

None

Position Location

Address

2039 W Lewis Ave

City

Phoenix

State

Arizona

85009

Country

UNITED STATES

Requirements

Travel Required

Security Required

Onboarding Category

The following are required for bid submission :

• Resume
• Cover Letter
• Meets Work Location

Position Description

100% onsite

The Configuration & Deployment Tech's role within ADOT's (Arizona Department of Transportation) ITG (Information Technology Group) is responsible for supporting all aspects of the IT Hardware Lifecycle for the Agency. The C&D tech will assist in administrative duties within the IT procurement, lifecycle management and inventory management functions. Completes daily tasks to "pick or "stock IT hardware in / out of the secure inventory room. Completes weekly and monthly physical inventory processes. The role also entails maintaining processes, policies, standards, systems and measurements that help the organization to effectively manage both on a daily basis and long-term its IT asset portfolio with regards to cost, control, risk, compliance, business performance objectives, and IT Governance. Will assist in obtaining IT hardware quotes and receiving equipment from vendors. Will configure and deploy equipment to internal and external customers in the Phoenix area. Will assist in processing end of life equipment for disposal following standards and existing processes.

Qualifications & Education Requirements

1-3 years IT asset life cycle management industry best practices and methodology

1-3 years IT service level monitoring and compliance reporting State, ADOT, and ITG policies, procedures, processes, tools, and techniques

3 -5 Microsoft productivity tools such as Outlook, Word, Excel, PowerPoint, etc.

3- 5 Google Suite experience.

1- 3 years IT asset management products and / or discovery tools

1 -3 years ServiceNow HAM experience.

1-3 years experience in facilitating hardware purchases by working with vendors and customers.

Excellent business communication skills, both written and verbal.

1 -3 years Requirements gathering.

Financial management.

Procurement rules and regulations.

3 -5 Computer hardware configuration and troubleshooting knowledge.

1 -3 years Knowledge of Ethernet network terminology to assist with troubleshooting network issues.

1 -3 years Knowledge of IT infrastructure industry standards and best practices.

Advanced troubleshooting skills.

Problem definition and alternative analysis skills.

1 -3 years Experience with Active Directory.

1 -3 years Experience with Windows 10.

1 -3 years Experience with Windows 11.

1 -3 years MS System Center Configuration Manager.

1 -3 years In person Face to Face customer service experience is necessary.

Minimum 7 years of current working experience in a related IT field

Must have a current AZ Driver's license with a good driving record

Bachelor degree in a related field is preferred

Required Skills

Skill Type

Skill Name

Certification

Education

License

Other

Skill

Minimum 7 years of current working experience in a related IT field

Certification

Education

License

Other

Skill

1 -3 years' experience with Active Directory

Certification

Education

License

Other

Skill

1 -3 years' experience with Windows 10 and Windows 11

Certification

Education

License

Other

Skill

3 -5 Computer hardware configuration and troubleshooting knowledge

Certification

Education

License

Other

Skill

3-5 years' experience with Google Suite, Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)

Preferred Skills

Skill Type

Skill Name

Certification

Education

License

Other

Skill

Bachelor's degree in a related field is preferred

Attachment :

Role & Responsibilities

The Configuration & Deployment Tech's role within ADOT's (Arizona Department of Transportation) ITG (Information Technology Group) is responsible for supporting all aspects of the IT Hardware Lifecycle for the Agency. The C&D tech will assist in administrative duties within the IT procurement, lifecycle management and inventory management functions. Completes daily tasks to "pick or "stock IT hardware in / out of the secure inventory room. Completes weekly and monthly physical inventory processes. The role also entails maintaining processes, policies, standards, systems and measurements that help the organization to effectively manage both on a daily basis and long-term its IT asset portfolio with regards to cost, control, risk, compliance, business performance objectives, and IT Governance. Will assist in obtaining IT hardware quotes and receiving equipment from vendors. Will configure and deploy equipment to internal and external customers in the Phoenix area. Will assist in processing end of life equipment for disposal following standards and existing processes.

Qualifications & Educational Requirements

1-3 years IT asset life cycle management industry best practices and

methodology

1-3 years IT service level monitoring and compliance reporting

State, ADOT, and ITG policies, procedures, processes, tools, and

techniques

3 -5 Microsoft productivity tools such as Outlook, Word, Excel,

PowerPoint, etc.

3- 5 Google Suite experience.

1- 3 years IT asset management products and / or discovery tools

1 -3 years ServiceNow HAM experience.

1-3 years experience in facilitating hardware purchases by working with

vendors and customers.

Excellent business communication skills, both written and verbal.

1 -3 years Requirements gathering.

Financial management.

Procurement rules and regulations.

3 -5 Computer hardware configuration and troubleshooting knowledge.

1 -3 years Knowledge of Ethernet network terminology to assist with

troubleshooting network issues.

1 -3 years Knowledge of IT infrastructure industry standards and best

practices.

Advanced troubleshooting skills.

Problem definition and alternative analysis skills.

1 -3 years Experience with Active Directory.

1 -3 years Experience with Windows 10.

1 -3 years Experience with Windows 11.

1 -3 years MS System Center Configuration Manager.

1 -3 years In person Face to Face customer service experience is

necessary.

Skills

Strong in person and phone customer service skills.

Excellent interpersonal, written and oral communication skills.

Advanced troubleshooting and problem solving skills.

Excellent self-organization and time management skills.

Ability to work collaboratively in teams and across organizations.

Ability to synthesize feedback and adjust plans accordingly.

Ability to develop and write technical documentation.

Ability to evaluate and test emerging technologies.

Ability to apply creative solutions to business problems to ensure

business needs are met most effectively.

held to a dress code standard

Resource must be able to qualify to drive state Vehicles.

be able to pass the Arizona Criminal Justice Information Systems

ACJIS) background test to obtain a Level D - Technical certification

from the Arizona Department of Public Safety.