Resident Relations Manager ($33.65)

Resident Relations Manager

The Resident Relations Manager will act as the primary point of contact for all resident related inquiries, concerns and communication related to construction projects, heavy reinvestment, water intrusion, remediation, litigation and all other projects that require inconvenience, work and relocation within residents homes.

Job Duties

• Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
• Acts as a liaison between residents, contractors, and the onsite team; ensures timely and proactive communication with all residents i.e., scope of work in and around their home, anticipated completion, hotel stays, as well as negotiating to reach a settlement to lower litigation concerns.
• Collaborates with legal, risk management, remediation team, vendors, maintenance, project management, and community / general manager to facilitate all required work and mitigate exposure and risk.
• Conducts unit interior walks to assess resident claims, status updates as work is in progress, and pre-walks once work is completed.
• Completes all STARS reports and works with risk management to provide all necessary documentation.
• Provides exceptional customer service and empathy to residents; works with marketing to ensure consistent communication is distributed to residents, providing progress updates and upcoming project timelines.
• Works with social media team to manage all negatively impacted social media sites as a result of resident dissatisfaction from projects within their home or community.
• Assists the team with escalated customer concerns or resident relations responsibilities as needed.

Minimum Qualifications / Other Expectations

Education :

Experience :

Authority :

Other :

Base Pay Start Rate : $33.65

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.