Talent.com
No longer accepting applications
Systems Support Analyst

Systems Support Analyst

Boot BarnKansas City, MO, United States
11 days ago
Job type
  • Full-time
Job description

SYSTEMS SUPPORT ANALYST

REPORTS TO : IT MANAGER

STATUS : NON-EXEMPT

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit – one handshake at a time.

Provides computer support to end-users for PC / POS Register users, server or mainframe applications, hardware, telecom and telephony services by responding to and diagnosing problems through discussion with users. Includes problem recognition, research, isolation, resolution and follow-up steps. Escalates problems to next level as appropriate and may follow-up to obtain final resolution to close ticket.

Essential Duties and Responsibilities

  • Support store and corporate equipment setups / implementations – POS, Network, Managers office equipment
  • Provide general technical and application support to retail store associates as it relates to the following systems :
  • Aptos Retail Point of Sale
  • Windows OS
  • Microsoft Products
  • Troubleshoot and resolve hardware issues related to : POS registers, all PCs and notebooks and laser printers.
  • Diagnose network interruptions that may be caused by ISP outages, hardware failure, or infrastructure issues. Work with third party vendors and internal resources to resolve issues as soon as possible.
  • Work with software, hardware and services vendors to schedule and execute installations and / or repair orders.
  • Demonstrate basic knowledge of networking as it pertains to all aspects of desktop support : TCP / IP, DNS, DHCP, Wireless (802.11a / b / g)
  • Utilize a helpdesk ticketing system to log calls, keep track of projects, and keep management up to date with all issues.
  • Install and configure new workstations; follow and enforce company procedures and standards.
  • Support basic telephone systems and other retail hardware technologies
  • Demonstrates high level of quality work, attendance and appearance.
  • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
  • Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
  • Performs any other duties that may be assigned by management.

Qualifications

  • Strong communication, customer service, time management and organizational skills.
  • Bachelor’s degree in Computer Science, Business or equivalent relevant experience
  • 1 – 3 years of Help Desk / System Administration experience in a corporate environment; retail highly preferred.
  • Demonstrated ability to translate complex concepts into simple process flows.
  • Ability to work independently and lead cross-functional teams while executing projects form vision through implementation.
  • Strong computer skills including MS Office Suite and other design software programs.
  • Competencies

  • Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
  • Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.
  • Boot Barn Benefits & Additional Compensation Opportunities

  • Competitive hourly rate.
  • Merchandise discount : 50% off of Exclusive Brands and 40% off of third-party brands.
  • Paid Time Off plan for year-round Boot Barn Partners.
  • Medical, Dental, Vision and Life Insurance.
  • 401(k) plan with generous company matching.
  • Flexible schedules and work / life balance.
  • Opportunities for growth at every level – we are opening 50+ new stores each year.
  • For eligible Boot Barn Partners
  • PAY RANGE : $23.00 - $25.00

  • compensation varies based on geography, skills, experience, and tenure
  • Physical Demands

    In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

  • Standing, walking and squatting less than fifty percent of the work shift.
  • Required to lift, move and carry up to 40 pounds.
  • Ability to read, count and write to accurately complete all documentation and reports.
  • Must be able to see, hear and speak in order to communicate with partners and customers.
  • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
  • Sedentary : Limited activity, no lifting, limited walking

    X ] Light : Office work, some lifting, bending, stooping or kneeling, walking

    Moderate : Mostly standing, walking, bending, frequent lifting

    Arduous : Heavy lifting, bending, crawling, climbing

    Work Environment

    In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

  • The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
  • Noise levels are considered moderate.
  • Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

    Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

    Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.

    California Privacy Notice

    Create a job alert for this search

    System Analyst • Kansas City, MO, United States

    Related jobs
    Residential Systems Support Analyst

    Residential Systems Support Analyst

    First Federal BankREMOTE, FL, United States
    Remote
    Full-time
    Quick Apply
    We are seeking a seasoned Encompass Administrator with a strong technical background and a developer-oriented mindset.This individual will be instrumental in driving the ongoing evolution of our En...Show moreLast updated: 30+ days ago
    Customer Support Analyst

    Customer Support Analyst

    MarleeKansas City, KS, United States
    Full-time
    Fast-track your career with the Marlee Talent Pool.We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key st...Show moreLast updated: 25 days ago
    Business Systems Analyst

    Business Systems Analyst

    SpectrumOverland Park, Kansas
    Full-time
    Experienced with fraud prevention and investigation? Data-driven, perceptive, and analytical? Want to make a measurable positive change by protecting potential victims of fraud? If so, you could fi...Show moreLast updated: 17 days ago
    Systems Analyst - Commercial

    Systems Analyst - Commercial

    Commerce BankKansas City, MO, US
    Full-time
    The main purpose of this job is to provide day-to-day support of commercial banking applications and assist with developing and implementing policies and procedures to ensure that systems utilized ...Show moreLast updated: 30+ days ago
    Finance Systems Analyst

    Finance Systems Analyst

    University of Kansas Medical CenterKansas City Metro Area
    Full-time
    Act as a team leader for design and enhancements to the budget system to support KUMC leadership and its end used needs including, but not limited to, more effective and efficient reporting.Identif...Show moreLast updated: 30+ days ago
    Systems Analyst

    Systems Analyst

    Dutech SystemsTexas, US
    Remote
    Full-time
    This development effort will utilize an agile methodology.As a member of the agile development team, the worker responsibilities may include : . Data acquisition from a variety of data sources for mul...Show moreLast updated: 30+ days ago
    Systems Analyst

    Systems Analyst

    USI Insurance ServicesRemote, US
    Remote
    Full-time
    Responsible for supporting new and ex.Define systems capabilities to enable the business to grow and become more productive. Liaison between business users and the IT team.Research problems and plan...Show moreLast updated: 30+ days ago
    Store Systems Support Supervisor

    Store Systems Support Supervisor

    Helzberg Diamonds HeadquartersKansas City, MO, United States
    Full-time
    Job Description THE DEPARTMENT : The Information Technology Department is responsible for the establishment and maintenance of a secure Technology infrastructure to support the Product, People, Pr...Show moreLast updated: 6 days ago
    Store Systems Support Supervisor

    Store Systems Support Supervisor

    Helzberg DiamondsKansas City, MO, US
    Full-time
    The Information Technology Department is responsible for the establishment and maintenance of a secure Technology infrastructure to support the Product, People, Promotion, Place and Profit areas of...Show moreLast updated: 8 days ago
    Business Systems Analyst

    Business Systems Analyst

    Empower RetirementRemote, US
    Remote
    Full-time
    Grow your career with a growing organization.Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to ...Show moreLast updated: 30+ days ago
    Systems Analyst

    Systems Analyst

    U.S. Renal CareUnited States
    Full-time
    USRC’s greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent a...Show moreLast updated: 30+ days ago
    • Promoted
    Applications Systems Analyst II

    Applications Systems Analyst II

    Medical College of WisconsinKansas City, MO, United States
    Full-time
    The Epic Certified Analyst supports revenue cycle staff in the use and optimization of Epic Resolute Professional Billing (PB). This position will analyze user needs and develop software solutions.D...Show moreLast updated: 13 days ago
    Warehouse Systems Support

    Warehouse Systems Support

    Bimbo Bakeries USAUSA, Missouri, Kansas City
    Full-time
    Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas'® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann's® or Marinela® cake or do...Show moreLast updated: 28 days ago
    Sr. Systems Analyst

    Sr. Systems Analyst

    The Building PeopleUS
    Full-time
    The Building People are seeking a qualified.The Senior Systems Analyst will provide direct consulting services to assist with the implementation of technical solutions. Meet and coordinate with inte...Show moreLast updated: 30+ days ago
    Systems Analyst

    Systems Analyst

    City of HartfordCT , CT
    Full-time
    Posting will remain open until a sufficient number of applications have been received.Vacancy is in the Hartford Police Department. Under general supervision, provides increasingly responsible profe...Show moreLast updated: 30+ days ago
    Systems Support Engineer

    Systems Support Engineer

    Keeper Security, Inc.US
    Remote
    Full-time
    Quick Apply
    Keeper is hiring a driven Systems Support Engineer to join our B2B support team.This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates...Show moreLast updated: 30+ days ago
    Systems Analyst III

    Systems Analyst III

    DataMapOverland Park, Kansas, United States
    Full-time
    Microsoft, Coupa, Boomi, SAP, and Oracle partner.This role offers hands-on experience with .ERP, procurement, and finance systems. For Experienced Professionals (4+ Years of Experience).Lead bu...Show moreLast updated: 30+ days ago
    Business Systems Analyst

    Business Systems Analyst

    SSi PeopleOverland Park / Kansas
    Full-time
    Job Title : Business Systems Analyst.Location : Overland Park, KS (Onsite).Join our dynamic team as an Business Systems Analyst in the enterprise commercial real-estate group.We build and sell commer...Show moreLast updated: 17 days ago