Technical User Support Analyst - Woolwich Industrial IT Services

We anticipate the application window for this opening will close on - 15 Nov 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working onsite 4 days a week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. The person in this role will work from the Medtronic facility located in Woolwich, New Jersey.

This role will require travel to other local Medtronic locations approximately 25% of the time to enhance collaboration and ensure successful completion of projects.

In this role, you will support internal clients in the resolution of technical issues with the goal of restoring productivity as quickly as possible. While adhering to Business Unit service level agreements, you lead and implement project and process improvements. You will work on related projects for local sites and the Global IT Manufacturing and Lab support team as required. You'll work with stakeholders to diagnose and fix issues related to computing hardware, workstation deployments, software, account administration, network, process, and other relevant lab and manufacturing equipment. You will collaborate with local and Global IT groups regarding overlapping technologies and provide real-time and on-call support in Woolwich and at other nearby sites. You will utilize the Medtronic Service Management tool for all break-fix and service requests.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications to achieve long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives. Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group!

CAREERS THAT CHANGE LIVES

• Involved in planning of system and development deployment as well as responsible for meeting hardware and software compliance and security standards.
• Evaluates interfaces between equipment, hardware and software, operational requirements and characteristics of overall system.
• Establishes and documents system design, parameters and formats, ensures hardware and software systems functionality, performance and compatibility, and coordinates and / or modifies system parameters in terms of configurations, such as existing and projected computer capacity and capability.
• Work with vendors and engineers to deploy and support systems that meet Medtronic infrastructure environment best practices and security standards.
• Actively identifies system functionality or performance deficiencies, executes changes to existing systems, and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input / output requirements, and storage.
• Facilitate engineering collaboration meetings for multiple sites and assist with IT / OT joint efforts
• May assist with development and support of IIOT and equipment interfaces
• May document testing and maintenance of system updates, modifications, and configurations.
• May act as a liaison with key technology vendor technologists or other business functions
• Provide input for new process and methodology around new clients / equipment and new support requirements
• Work on and / or lead initiatives (examples of initiatives include : training, deployment, hardware review, integrations)
• Provide client consulting to assist in making technology decisions. Recommend current supported software applications and hardware appropriate to best meet client requirements
• Acquire and maintain knowledge on all newly purchased and existing supported desktop software, hardware, and systems. Has a broad theoretical understanding of current state-of-the-art hardware and software
• Assist with the testing of new or upgraded PC software and hardware releases as requested
• Develop solutions to a variety of complex problems. May refer to established precedents and policies
• Represent the organization as a prime contact on contracts or projects. Interact with senior internal and external personnel on significant matters often requiring coordination between organizations
• Ensure that Medtronic's systems and the information on them are protected in accordance with Medtronic's Information Protection Policies and Standards, as well as best Information Protection practices
• Creative problem-solving skills and capability to understand complex technical issues and new technologies in a fast-paced work environment
• Strong written and oral communication skills, including meeting facilitation, and an ability to explain complex concepts to technical and non-technical staff within the organization

MUST HAVE (Minimum Qualifications)

NICE TO HAVE (Preferred Qualifications)

MS Product

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles : While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD) : $63,200.00 - $94,800.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification / education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week : Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance / reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees : Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below :

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.

We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.