Service Manager

Service Manager

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This position provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism. Reporting relations include accountability to the District Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Positions that report to you include all positions except those listed above or designated by the Store Director.

Primary duties and responsibilities include maintaining a positive attitude, generating a friendly atmosphere by encouraging employees to greet and speak to customers, providing prompt, efficient, and friendly customer service, smiling and greeting customers in a friendly manner, assisting customers, answering the telephone promptly, performing as a leader and role model, planning, preparing, and adjusting work schedules, supervising and coordinating activities of employees, learning to formulate pricing philosophies or merchandise, ensuring proper customer service, evaluating employee performance, training and enforcing safety procedures, compiling, storing, retrieving, and understanding managerial data, ordering merchandise, training workers in store policies, department procedures, and job duties, ensuring compliance of employees with established policy / law, security, sales, and record keeping procedures and practices, determining location of ad and promotional displays, explaining store services to potential personal and business account customers, understanding the basics of store accounting, maintaining strict adherence to department and company guidelines related to personal hygiene and dress, adhering to company policies and individual store guidelines, reporting to work when scheduled and on time.

Secondary duties and responsibilities include determining the motivational needs of employees, staying current with market trends and information, providing continuous education for existing store employees, selling merchandise to company employees, customers or issuing merchandise upon requisition by authorized personnel, handling cash registers, recommending cost reduction programs, reviewing personnel records, recommending additions, deletions, and shelf allocation of merchandise, assisting in other areas of store as needed, and performing other job related duties and special projects as required.

Knowledge, skills, abilities, and worker characteristics include the ability to solve practical problems, do arithmetic calculations, interview to obtain basic information, guide people, follow technical manuals, and have increased contact with people. Education and experience include high school or equivalent experience and two years or more of similar or related work experience preferred. Supervisory responsibilities include instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Physical requirements include the ability to perform medium work, visual requirements, and the ability to perform the following physical activities. Working conditions include exposure to dust, noise, and temperature extremes, possible equipment movement hazards, electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment used to perform the job includes pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting / Fishing license computer, and money order machine. Financial responsibility includes authorized to purchase merchandise and supplies and order repairs on equipment. Contacts include daily contact with customers, employees, suppliers / vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality includes access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.