Patient & Family Experience Coordinator

Patient & Family Experience Coordinator

At CHOC, we strive to be the leading destination of children's health by providing exceptional and innovative care. We are responsible for the overall health of our community's pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC's compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals. Apply now to see where your career at CHOC can take you.

The Patient & Family Experience Coordinator provides leadership, oversight, advocacy, education, and mentoring in the development of practices, programs and policies that support the integration of Patient and Family Centered Care principles at CHOC, including providing daily coordination, communication and integration of the Family Advisory Council (in person and virtual) and other Patient and Family Experience programs as assigned. Drives collaboration across cross-functional stakeholders to enhance the experience for patients and families across the enterprise, serving as a resource for patients, families, and associates. Coordinators and trains associates for PX programs as needed. Performs necessary department functions that enhance the overall patient and family experience and engages in thoughtful, regular interaction with CHOC patients and families.

Pay Range : Minimum $23.08 Midpoint $30.59 Maximum $38.09. Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Experience : Required : Minimum two (2) years of experience in healthcare in a complex healthcare or service-oriented organization. Preferred : Two (2) years of patient / consumer experience or related field.

Education : Required : Bachelor's degree in business administration, health care administration, operations research, public health administration, or other related field OR four (4) years of experience in a directly related field may be accepted in lieu of degree.

Training : Required : None required.

Specialized Skills : Required : Strong presentation and public speaking skills; excellent interpersonal communication and the ability to work effectively with diverse employees at all levels to ensure effective communication; strong leadership, coaching, and consulting skills. Proficient in Microsoft office suite; demonstrated project management skills. Basic skills in using Microsoft Office (Excel, Word, PowerPoint). Preferred : Bilingual.

Licensure : Required : None required.

Work Environments - Functional Demand : Sedentary - Very light energy level Lift 10 lbs. box overhead. Lift and carry 15 lbs. Push / pull 20 lbs. cart.

Physical Activity Requirements : Bending, Carry Objects, Climbing, Keyboard use / repetitive motion, Pinching / fine motor activities, Push / Pull, Reaching forward, Reaching overhead, Sitting, Squat / kneel / crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation.

Physical Activity Lifting : Lifting (Floor to waist level) - Constant 67 or more%, Lifting (Floor to waist level) - Frequent 36-66%, Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Constant 67 or more%, Lifting (Waist level and above) - Frequent 36-66%, Lifting (Waist level and above) - Occasional 0-35%.

Sensory Requirements : Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision.

Environment Requirements : Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations.

Non-Discrimination Statement : CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws. CHOC will consider for employment qualified applicants with criminal histories, in accordance with the Fair Chance Initiative for Hiring. We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn't align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities. If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.