Velocity Specialist

Job Description :

The Velocity Specialist will contribute to client success during software and solution implementations by assisting with needs assessments, supporting system configurations that align with business processes, helping to execute implementation plans, participating in testing and troubleshooting, providing training on implementation and workflows, and supporting clients during go-live activities.

• Configure NextGen products based on requirements documentation and discussions.
• Assist project managers and the sales team by estimating efforts and assessing the feasibility of customer requirements.
• Provide feedback on customer-facing documents regarding their technical accuracy.
• Continuously learn about NextGen products, i.e. new product features, restrictions and limitations, best practices.
• Meticulously document new ideas, lessons learned and customer-specific knowledge in our internal knowledge base.
• Support existing NextGen implementations and work on customer's support tickets through our technical support system.
• Serve as an expert for all questions around NextGen products.
• Communicate implementation progress and project status internally.
• Perform other duties that support the overall objective of the position.

Education Required :

Experience Required :

Knowledge, Skills & Abilities :

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and / or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.