Help Desk Support Specialist

Job Description

Job Description

At a Glance :

Job Title : Help Desk Support Specialist

Location : Friends School of Baltimore - Baltimore, MD 21210

Reports To : Director of Information Services

Position Type : Full Time

Pay range $17 - $19

Friends School is a Quaker, co-educational, college preparatory school, Pre-K through Grade 12, in Baltimore City, enrolling 803 students, 44% of whom identify as children of color. We are guided by the Quaker ideals of simplicity, peace, integrity, community, equality, and stewardship. We strive to be a purposefully inclusive community that reflects the racial, ethnic, cultural, socioeconomic, and religious diversity of our city and our region.

Position Overview :

We seek a proactive and detail-oriented Help Desk Support Specialist to join our team. This role combines technical support with strong organizational and administrative skills, making it ideal for someone passionate about helping others while ensuring smooth IT operations. The successful candidate will serve as the first point of contact for end-users, assisting with troubleshooting, tracking issues, and maintaining an organized workflow of daily tasks.

Key Responsibilities :

• Technical Support & Troubleshooting :

Provide first-level technical support to end-users via phone, email, or in person.

Monitor, prioritize, and assign incoming help desk tickets to appropriate technicians.

Manage appointments, schedules, and meetings for the IT department.

Perform data entry and basic database maintenance tasks.

Learn and adapt quickly to new business software applications.

Maintain a professional and empathetic approach when addressing user issues.

Required Skills & Qualifications :

Personal Attributes :

Friends School of Baltimore offers a host of benefits including Medical, Dental, Vision, 403(b) match up to 5%, Legal Services, Pet Insurance and Life, AD&D, STD & LTD. Additional information on benefits can be provided upon request.

Friends School of Baltimore actively promotes equity, diversity, and inclusion in all programs and operations, including admissions, financial aid, and hiring. To form a community that strives to reflect the world's diversity, we do not discriminate on the basis of race or color, religion, nationality, ethnicity, economic background, physical ability, sex, gender identity or expression, or sexual orientation. Friends School of Baltimore is an equal opportunity employer. Candidates of color and members of other underrepresented groups who might enrich and diversify the school community are strongly encouraged to apply.

Interested candidates should apply with their resume, cover letter, and supporting documents to the link on the school website. A search committee will review candidate information and will contact those candidates they are interested in having a conversation with about the position.

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