Contract to hire sales operations specialist (Hiring Immediately)

Medical / Dental / Vision 75% paid for contractors, 5 days sick leave after 90 days employment, 401k account, mental health resources

This Jobot Consulting Job is hosted by : Brittany Packard

Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume.

Salary : $25 - $26 per hour

A bit about us : About Us

We are a global leader in networking and communications technology, dedicated to helping people, businesses, and communities stay connected. For more than three decades, our solutions have powered the networks that bring high-speed internet, cloud applications, and advanced communication services to millions worldwide.

Headquartered in the U.S. with offices and teams around the globe, we combine innovation, collaboration, and customer focus to deliver cutting-edge fiber, Wi-Fi, and software-defined networking solutions.

What sets us apart is our people. We believe in fostering a workplace where ideas are valued, growth is encouraged, and teamwork drives success. When you join our team, youll play an important role in shaping the future of connectivity while building a rewarding career.

Why join us?

Benefts as a contractor :

75% paid medical plan PPO

Excellent dental and vision insurance

5 days of sick leave after 90 days of employment

Mental health resources

Job Details

Welcome!

Our growth is creating great opportunities!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it. Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, as well as new postings that might interest you.

Thanks for your interest in working with our team!

Job Summary

The Sales Operations Associate will be responsible for providing the first level of customer support. This role will support both direct and indirect customers in all aspects of order management and facilitate communication with internal teams as needed. The Sales Operations Associate will also support departments across the company with product or order requests, resolving customer issues in alignment with company policies and contract terms. Strong written and verbal communication skills are essential to ensure professional, courteous, and efficient interactions with customers, sales, and other departments to deliver a positive customer service experience.

Duties and Responsibilities

Receive and process all customer orders via online order system, EDI, manual entry, or customer contract in compliance with SOX controls for all products, services, and fees (including changes and cancellations).

Collaborate with pricing team to correct order pricing when necessary.

Communicate with customers to address questions before, during, and after the order process via email or phone.

Partner with planning and operations teams to provide lead times, product availability, and shipping details (tracking, POD, damaged goods mitigation).

Work with field sales and customers to resolve expedite requests and coordinate across departments to ensure commitments are met.

Ensure delivery of non-tangible / virtual items including licenses, leases, services, maintenance, and fees.

Register and manage entitlements.

Query internal databases for product specifics (weight, origin, size, BOM, serial numbers, etc.).

Process RMAs according to work instructions and process guidelines.

Manage ZDIs through web and internal systems per guidelines.

Set up customers for automated reports and generate standard reports as requested.

Participate in additional projects or assignments as needed to support the evolving needs of the department and company.

Qualifications

Basic Qualifications

Bachelors degree in a business-related field required (equivalent experience considered).

25 years of professional, relevant experience required.

Minimum 2 years of customer service or sales experience required.

Strong customer service skills for professional interactions with customers, executives, and sales teams.

Experience working independently and collaboratively to solve problems and resolve complex issues.

Self-motivated, detail-oriented, and able to multi-task in a fast-paced environment.

Excellent verbal, written, and non-verbal communication skills.

Ability to evaluate workload and prioritize effectively.

Proven ability to build positive working relationships with management, vendors, and colleagues.

Intermediate Microsoft Office skills, including Word and Excel.

Preferred Qualifications (Optional)

Knowledge of supply chain processes.

Experience with software sales.

Understanding of service business models and milestone management.

Interested in hearing more? Easy Apply now by clicking the Apply button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.