Case Manager (Community Support Services)

Case Manager (Community Support Services)

Join to apply for the Case Manager (Community Support Services) role at Highland Rivers Behavioral Health

Highland Rivers provides treatment and recovery services to individuals impacted by mental illness, substance use disorders, and intellectual developmental disabilities. Are you ready to make a difference?

Job Summary

Community Support Services (CSS) are medium-intensity community-based services that promote mental health recovery for people with persistent mental health issues. Services are customized to the needs and preferences of the individual, helping restore them to their best possible level of functioning while building independence, resiliency, and coping skills needed to live in their communities. CSS staff have flexible hours to be available to individuals who might need help outside normal hours of operation and are available to respond rapidly to early signs of relapse or crisis.

Duties and Responsibilities

• Community based position.
• Assist individuals with service needs, develop strategies and supportive, social support networks, and coordinate rehabilitation services as specified in the consumer's individual recovery plan.
• Partner with the individual and CORE services provider in the development of the individual service plan.
• Assist the individual with the transition between levels of care; link and / or serve as advocate with other agencies to garner needed resources for consumers.
• Provide assistance and support in crisis situations.
• Provide assessment, monitoring, and assistance to individuals.
• Establish professional and ethical relationships with individuals, families, and coworkers.
• Provide direct service to individuals; complete all necessary paperwork according to policy; ensure individuals meet eligibility criteria or refer to appropriate provider in the community.
• Manage a caseload by ensuring all services are authorized, chart paperwork is complete and current, and consumer charts are closed according to Policy & Procedure.
• Sees a caseload at the frequency defined in the service plan; document attempt to contact individuals and ISP-reviews; complete monthly caseload reports; track appointments and case management.

Benefits

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