Job Description
Job Description
Salary : Based on Experience
Mechanical Optimizers is the Commercial, Industrial & Institutional, Service & Installation specialist, serving the HVAC needs of Cincinnati, Dayton and Columbus. Our team of technicians and installers are highly qualified to complete a wide variety of Heating, Air Conditioning & Control assignments. Whether your project is design-build, plan and spec, replacement, or retrofit, our portfolio showcases our comprehensive experience.
Job Description : We are seeking a Service Dispatcher to join our dynamic team in Cincinnati, Ohio. The ideal candidate will have a background in dispatching and customer service. This role requires a detail-oriented professional who can work independently and as part of a team to ensure our customers receive the highest level of service.
Key Responsibilities
Scheduling and Coordination
- Schedule and coordinate service appointments, ensuring timely and efficient service delivery.
- Assign service calls to technicians based on availability, skill sets, and location.
- Manage and update service schedules, considering priorities and potential conflicts.
Customer Communication
Serve as the primary point of contact for customers regarding service requests and inquiries.Provide clear and concise communication to customers about appointment scheduling, service updates, and potential delays.Address customer concerns and resolve issues in a timely and professional manner.Technical Communication
Communicate effectively with technicians, providing clear instructions and updates regarding service assignments.Monitor technician progress and address any issues or concerns that arise.Utilize communication tools, such as phones, or computer-aided dispatch systems, to ensure efficient communication.Logistics and Operations
Manage and track service vehicles and equipment, ensuring they are available and in good working order.Monitor service routes and adjust schedules as needed to optimize efficiency.Order parts and supplies as needed to support service operations.Other Potential Duties
Answer customer service calls and address inquiries.Invoice customers for services rendered.Prepare reports and track service performance metrics.Assist with other administrative tasks as needed.Skills and Qualifications
Excellent communication and interpersonal skills.Strong organizational and time management skills.Ability to prioritize tasks and work under pressure.Knowledge of ComputerEase and ServiceTrade preferred.Familiarity with the HVAC service industry.Ability to work independently and as part of a team.High school diploma or equivalent required.Some experience in customer service or dispatch roles preferred.Benefits
Profitability BonusesPaid Time Off and 9 Paid Holidays3% of Compensation 401(k) Retirement ContributionCompany Paid Health, Vision, and Dental Insurance for employeeCompany Paid Life Insurance for employeeCompany Paid Short-Term and Long-Term Disability for employeeFull-Time Permanent Hire Position