Amazon Operation Manager

Operations Manager

Location : 100% remote

Contract : Long term independent contractor

Payment : Monthly in US Dollars

Working Hours : 8 to 5 PST

About the client

Our mission is to make exceptional skincare accessible to everyonetransforming daily routines into fun beauty experiences. As a seven-year-old, trendsetting Amazon beauty brand that has evolved from microblading to beauty masks, we are driven by our core values :

Extreme Ownership We take full responsibility for every outcome.

Speed Agility and rapid decision-making keep us ahead.

Kaizen Continuous improvement fuels our growth.

Position Overview

The Operations Manager is a strategic, hands-on leader who will streamline our operations and serve as the linchpin for cross-functional collaboration. Reporting directly to the founder, you will manage and mentor our virtual assistant team, drive new product research and launches, optimize our Amazon listings through data-driven insights, troubleshoot account issues, and build robust processes and SOPs to fuel our next phase of growth.

Key Responsibilities

Team Management & Mentorship

Manage and Mentor VAs : Oversee and develop our virtual assistant team that supports daily operations.

Provide clear guidance, regular feedback, and training to ensure high performance and accountability.

Product Development & Launch

Lead New Product Initiatives : Collaborate with the sourcing team to research, develop, and launch new products that align with market trends and customer needs.

Coordinate cross-functional efforts to ensure timely and successful product rollouts.

Listing Optimization & A / B Testing

Optimize Catalogue & Listings : Partner with the graphic design team to optimize and A / B test listing keywords (KWs) and images.

Interpret internal reports (SQP, SFR, Brand Analytics) to continuously enhance listing performance and conversion rates.

Troubleshooting & Account Health Management

Issue Resolution : Work with Amazon Support and Brand Registry to troubleshoot listing issues and account health challenges promptly.

Develop proactive strategies to mitigate risks and resolve issues before they impact sales.

Performance Reporting & Data Analysis

Regular KPI Reporting : Analyze and report on key performance indicators (KPIs) for the brand, providing actionable insights to drive operational improvements.

Use tools such as DataDive, Helium 10, and Scale Insights for in-depth analysis.

Process & SOP Development

Build Scalable Systems : Create, implement, and optimize Standard Operating Procedures (SOPs) to improve operational efficiency and prepare for rapid scaling.

Identify opportunities for automation and process improvements across all operational areas.