Facility Operations Coordinator

Facility Operations Coordinator

HealthFitness, a Trustmark company, is seeking a collaborative, customer-focused Facility Operations Coordinator to join our team on campus in Cambridge, Massachusetts. Responsible for assisting management with facility supervision of operations and supporting special projects and events. Involves hiring and onboarding new staff, ongoing staff training, and assisting with scheduling. Provides a managerial presence at multiple facilities, ensuring staff adherence to procedures and job responsibilities, and reporting staff performance to the Manager. Also responsible for monitoring equipment and facility cleanliness, ensuring CPR certifications are up to date, and may also operate the Membership Office in times of need.

Full-time : 40 Hours / week

Schedule : Sun Th 12p-8p

Key Accountabilities :

• Provides on-site facility supervision and operations to provide efficient upkeep of the three Harvard Recreation buildings. Identify issues and submit work orders to solve facility problems, which include but are not limited to HVAC, electrical and plumbing. Facilitates managerial response to information on the Operations Communications Log, which includes answering reports of facility malfunctions, inventory needs, and staff related questions. Plays a crucial role to contact Harvard Control Center for facility related issues that require immediate attention. May be responsible for supporting special projects and events, which include direct contact and communication with outside vendors.
• Works hand and hand with the Membership Manager to implement and lead monthly in-service training for the Harvard Recreation part and full-time Front Desk staff. In collaboration with Membership Manager, responsible for compiling necessary training topics based on observations working with part-time and full-time staff at the desk. Assesses part-time and full-time staff on these topics during their desk shifts and training on any deficits in the topics, as needed. Documents the review of topics on a confidential excel sheet to ensure that all staff have been trained. Trainings include but are not limited to review of emergency procedures, customer service procedures, and Harvard Recreation employee rules & policies.
• Serves as an in-person managerial presence at the Malkin Athletic Center, Hemenway Gym and Quadrangle Recreational Athletic Center to ensure part-time and full-time Front Desk Staff are reporting to work on time, following proper Harvard Recreation procedures and fulfilling all job-related responsibilities. Conducts weekly meetings with the Membership Manager to report and discuss observations of the shifts and determine solutions.
• Assists the Membership Manager with reviewing coverage needs, approving time off or coverage requests, and filling in any Harvard Recreation Front Desk Staff shifts, as needed. In the absence of the Membership Manager, assist with managing the schedule, which includes taking proactive steps to ensure scheduling of part-time and full-time staff at all three facilities is adequate. For discrepancies, takes measures to adjust the staff shifts and reach out accordingly, which will include following up on drop shift coverage, adjusting shifts for tardiness, and facilitating shift adjustments for no shows.
• Under the direction of the Membership Manager, the Front Desk Coordinator will interview, hire, and onboard the new Harvard Recreation Front Desk part-time and collaborate with the Membership Manager to train full-time staff. Onboarding includes new hire paperwork, review of staff manual, tour of Harvard Recreation facilities, introduction to facility specific policies and procedures, uniform distribution and setting up shadowing sessions.
• Knowledgeable in basic Fusion functionality to operate the Membership Office in times of need, as well as having extensive knowledge of Harvard Recreation membership information to serve as a resource to the rest of the Harvard Recreation Front Desk part-time and full-time staff. Functions the Harvard Recreation Membership Office in the absence of the Membership Office managers.
• Ensures all fitness equipment cleaning responsibilities are completed at all locations and will serve as the sign-off person to confirm the work has been done. Observes and assesses the quality of staff cleaning equipment by following up on the staff's cleaning, and ensuring that there is no traces of sweat, dust, or salt on the machines. Provides the oversight of Front Desk Staff quality of cleaning by tracking back to see who cleaned what machines and escalating any performance concerns relating to part-time and full-time staff to the Membership Manager. Audits all staff tasks and responsibilities each day.
• Responsible for monitoring the performance of part-time associates and addressing any related issues. This includes fostering positive employee relations by providing support and guidance as needed. Additionally, the Coordinator will collaborate with the Membership Manager to ensure all performance reviews and improvement plans are effectively implemented and followed up on.
• Responsible for the implementation and oversight of the front desk staff CPR certifications, making sure all staff are up to date with certifications and accurately recorded to ensure there are no lapses in certification.
• Responsible for the implementation and oversight of ensuring all Harvard Recreation guest forms, waivers and incident / injury forms are tracked and uploaded to Share Point.
• Other duties as needed / assigned

Minimum Requirements :

Compensation : $23 - $25 / Hour. Pay is dependent on experience and qualifications.

Brand : HealthFitness

Come join HealthFitness! Join a team that will not only utilize your current skills but will enhance them as well. We offer a comprehensive benefit package that includes Medical / Dental / Vision plans including HSA, PPO and FSA options, retirement / 401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.