Program Manager

Description

As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. For more information, visit www.fsresidential.com .

This position provides project and program management support for FirstService Residential, including global initiatives, business transformation programs, mergers & acquisitions, and process automation.

Essential Duties :

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty.

The Program Manager is part of a dynamic PMO responsible for helping lead the organization through a cultural and transformational change focused on technology and process innovation, process improvement, and operational efficiencies. This role will work closely with department leaders from across the organization to manage large-scale transformation initiatives focused on streamlining the organization while improving customer experience and overall business results.

• Lead and manage end-to-end enterprise transformation, including change management and cross-functional stakeholder engagement.
• Drive post-acquisition integration efforts, ensuring alignment of process, technology, and culture.
• Identify and mitigate risks through the program lifecycle, proactively addressing potential challenges.
• Develop and maintain detailed program and project plans, timelines, and deliverables to ensure seamless execution.
• Execute day-to-day project and program management activities for multiple large-scale initiatives simultaneously.
• Communicate progress, business results, and drive strategic outcomes for assigned projects and programs.
• Support the design build of as-is and to-be process maps policies, procedure manuals and SLAs.
• Analyze data collection and benchmark against best practices.
• Drive coordination of requirements between the business and other departments including IT, HR and Finance to ensure alignment to business needs.
• Assist with the development of end-user training materials and drive communication / training plan.
• Coordinate and manage logistics around scheduling of vendor, governance & working team meetings.
• Incorporate PMP and PgMP best practice standards into daily support.

Education & Experience

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of knowledge, skill, and / or ability required.

What We Offer :

Compensation range : $85,000-105,000, annually

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.