Customer Success Manager

A company is looking for a Customer Success Manager to enhance customer relationships and ensure positive outcomes for partners.

Key Responsibilities

Act as primary contact for B2B / enterprise customers, managing relationships throughout the customer lifecycle

Ensure customer satisfaction, retention, and success while managing escalations and maintaining regular contact

Collaborate cross-functionally to champion partner needs and influence product roadmap priorities

Required Qualifications

4-6 years of experience in a customer success role, managing customer relationships

Understanding of key technology concepts, such as SaaS and APIs

Exposure to large and small companies

Ability to work remotely and independently

Flexibility to adapt and support company growth initiatives