District Manager - Phoenix, AZ

District General Manager

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

This is a remote role, but must be based in the Phoenix, AZ area, and will oversee up to 15 store locations in the Phoenix metro area and Northern Arizona.

What you'll do :

• Provide leadership and guidance to stores in order to ensure that district sales and profit goals are achieved.
• Develop and implement plans, policies and procedures in an effort to maximize profits.
• Frequently use individual judgment to take action with regard to merchandise placement, staffing decisions and problem resolution which may or may not be covered by specific operating procedures.

Essential Job Duties :

The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

Analyze and monitor the sales and expense figures for each store, provide feedback and make recommendations for improvement in order to ensure that store profitability is maximized, and present district sales figures to the Regional Manager for feedback and recommendations.

Visit all district stores regularly and conduct inspections to ensure that Petco policies, procedures and merchandising programs are observed, and ensure that all new policies and procedures are properly implemented on a timely basis.

Recruit, train, develop and manage Store Management to ensure that stores are adequately staffed at all times and succession plans are appropriately maintained for District / Regional needs.

Within the guidelines of Guest Care orientation, ensure that all associates are properly trained to provide outstanding customer service, and take corrective action when necessary.

Provide counsel to Store Managers, to include personnel issues, store events, problem solving, crisis intervention, etc. and foster open communications with store personnel and the community through periodic newsletters, store promotions, etc.

Plan and set individual as well as store goals, and track the progress of each to ensure that objectives are met.

Conduct regular visits to competitor locations and report observed changes in prices, operations, policies, etc. to the appropriate levels of management.

Conduct regular audits of store paperwork, including bank deposit slips, overages / shortages, etc. and track trends to ensure that cash control procedures are in place and observed.

Ensure that all stores within their district are aware of company directed Shrink reduction initiatives and comply with Asset Protection programs.

Coordinate new store openings and existing store remodels, and facilitate the prompt repair of store equipment as required.

Ensure that all store paperwork is completed accurately and in a timely manner and that all correspondence with Corporate is directed to the proper departments.

Process and forward documentation to the appropriate department.

Adhere to and promote through instruction established safety procedures.

Monitor merchandise levels in all district stores and coordinate the balance of stock between stores to ensure that inventory levels are adequate. Audit quarterly and annual physical inventory counts for accuracy and to detect merchandise allocation problems. Follow-up on Regional Inventory Manager recommendations to ensure appropriate stock levels are maintained.

Complete semi-annual performance evaluations and annual merit increase recommendations for all Store Managers in a district and submit them to the Regional Manager for approval.

Ensure employee reviews are administered prior to due dates.

Supervisory Responsibility : Job duties entail primary responsibility for training and developing Store Managers and store personnel at all levels in the absence of the manager, including assignment delegation, instruction and follow-through. The District General Manager is required to approve performance evaluations for all store employees and to provide guidance in the form of progressive discipline, whenever necessary, in accordance with established procedures. Additionally, it is the responsibility of the District General Manager to communicate all situations and / or conditions that affect the district (i.e., customer complaints / requests, inadequate inventory levels, unemployment hearings, etc.) with the appropriate level of management or department.

Work Environment : The District General Manager position requires that quality time be spent traveling between stores, sometimes several hundred miles per week. There may be risk of injury resulting from improper procedures while assisting customers and store personnel.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.