Virtual Help Desk Associate

Join our team as a Virtual Help Desk Associate and be the first line of support for our valued customers! In this role, you will :

• Respond to customer inquiries via phone, chat, and email.
• Troubleshoot basic issues and provide effective solutions.
• Document interactions and keep customer accounts updated.
• Provide accurate quotes and process orders efficiently.
• Research leads and identify new opportunities for growth.
• Proactively generate new sales and expand the customer base.
• Gain a thorough understanding of our full suite of products and services to serve our customers effectively.
• Collaborate closely with the warehouse to resolve shipping issues.
• Coordinate with the finance team to ensure proper billing and documentation.
• Adapt to working with customers across different time zones.
• Prepare client quotes, proposals, and presentations with precision.
• Maintain high attention to detail and accuracy in all communications.
• Exhibit strong multitasking abilities to meet deadlines.
• Provide prompt customer feedback and resolve issues efficiently.
• Submit timely activity reports to keep track of progress.
• Showcase strong computer skills and familiarity with MS Windows.
• Demonstrate dynamic project management and collaboration skills.
• Remain committed to delivering all projects on time.

Flexible duties and responsibilities may change based on business needs, offering you the opportunity to grow with the company. We invite you to apply and be part of a dedicated team that values excellent customer service!