Talent.com
Help Desk Analyst

Help Desk Analyst

Interactive Process Technology LLCSan Antonio, TX, USA
6 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Help Desk Analyst

Remote

IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

Our Team :

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for :

  • Smart people with a passion for technology
  • Ability to solve challenging business problems
  • Self-directed professionals
  • Hunger to continually learn and grow

Responsibilities :

  • Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems
  • Studies and resolves computer software and hardware problems of users
  • Acts as a contact for users having problems using computer software, hardware, and operating systems
  • Determines whether problem is caused by hardware, software, or system
  • Answers questions, applying knowledge of computer software, hardware, systems, and procedures
  • Talks with co-workers to research problem and find solution
  • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions
  • Talks to programmers to explain software errors or to recommend changes to programs
  • Calls software and hardware vendors to request service regarding defective products
  • Reads trade magazines and attends computer trade shows to obtain current information about computers
  • May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied
  • May test software and hardware to evaluate ease of use and whether product will aid user in performing work
  • May write software and hardware evaluation and recommendation for management review
  • May write or revise user-training manuals and procedures
  • May develop training materials, such as exercises and visual displays
  • May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training
  • May install microcomputers, software, and peripheral equipment, following procedures and using hand tools
  • May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis
  • May specialize by type of software, computer language, or computer operating system
  • Requirements :

  • Bachelor's degree in an IT related field preferred
  • Five (5) years of experience in a similar role
  • Active Security clearance required
  • IPTA is an Equal Opportunity / Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity. Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.

    #clearance

    Create a job alert for this search

    Help Desk Analyst • San Antonio, TX, USA

    Related jobs
    • Promoted
    • New!
    Technical Help Desk Representative

    Technical Help Desk Representative

    VirtualVocationsSan Antonio, Texas, United States
    Full-time
    A company is looking for a Technical Help Desk Representative.Key Responsibilities : Answer inbound customer calls and provide timely, accurate assistance Use knowledge base articles to diagnose ...Show moreLast updated: less than 1 hour ago
    • Promoted
    Remote Technical Support Representative

    Remote Technical Support Representative

    TradeJobsWorkforce78261 San Antonio, TX, US
    Remote
    Full-time
    As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via pho...Show moreLast updated: 30+ days ago
    Help Desk Technician

    Help Desk Technician

    Our TeamSan Antonio, TX, US
    Part-time
    Quick Apply
    The Tier 1 Technical Support Technician receives calls and emails from customers concerning problems with various hardware and Xpient Software systems. Each call and email received will have a case ...Show moreLast updated: 30+ days ago
    Help Desk Support Analyst

    Help Desk Support Analyst

    512FinancialSan Antonio, TX, US
    Full-time
    Quick Apply
    Are you a problem-solver with a passion for technology?.Do you thrive on helping people and keeping systems running smoothly?. We’re looking for a Help Desk Support Analyst with experience in ...Show moreLast updated: 30+ days ago
    • Promoted
    Client Systems Technician - Senior

    Client Systems Technician - Senior

    JBW FederalBexar, TX, US
    Full-time
    JBW Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians.You will receive a comprehensive benefits package that includes : .Annual member...Show moreLast updated: 30+ days ago
    • Promoted
    Tech Support - Earn Up to $37 / hr

    Tech Support - Earn Up to $37 / hr

    TradeJobsWorkforce78256 San Antonio, TX, US
    Full-time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Show moreLast updated: 30+ days ago
    IT Help Desk

    IT Help Desk

    Cox ManufacturingSan Antonio, TX, United States
    Full-time
    Quick Apply
    This position requires access to export-controlled information.Our vision is to deliver top-tier small part production services, support a high quality of life for our employees, and be a positive ...Show moreLast updated: 5 days ago
    • Promoted
    • New!
    Desktop Support Analyst

    Desktop Support Analyst

    Robert HalfNew Braunfels, TX, US
    Permanent
    Description We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas.In this role, you will provide advanced technical support for a variety of systems and devi...Show moreLast updated: 10 hours ago
    Support Engineer

    Support Engineer

    HoyackSan Antonio, Texas, United States, 78205
    Full-time
    Hoyack LLC is a cutting-edge technology consulting firm specializing in.AI-driven solutions, and software development.We help businesses streamline operations, integrate advanced AI capabilities, a...Show moreLast updated: 30+ days ago
    • Promoted
    IT Manger

    IT Manger

    TradeJobsWorkforce78207 San Antonio, TX, US
    Full-time
    IT Manager Job Duties : Maintains information technology strategies.Researches and im...Show moreLast updated: 30+ days ago
    Rock Star Help Desk Technician / Junior Engineer

    Rock Star Help Desk Technician / Junior Engineer

    Rx TechnologySan Antonio, TX, USA
    Full-time
    Quick Apply
    We are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment! We are a customer service company first and an IT company second.We are an outsourced I...Show moreLast updated: 30+ days ago
    • Promoted
    Paid Focus Group Panelist - Ideal for Help Desk Support

    Paid Focus Group Panelist - Ideal for Help Desk Support

    ApexFocusGroupNew Braunfels, TX, United States
    Full-time +1
    Paid Focus Group Panelist - Ideal for Help Desk Support.Our company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research st...Show moreLast updated: 7 days ago
    • Promoted
    Amazon IT Support Technician

    Amazon IT Support Technician

    TradeJobsWorkforce78283 San Antonio, TX, US
    Full-time
    Bring your energy to the role of Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Work closely with your team to maintain high performance a...Show moreLast updated: 30+ days ago
    • Promoted
    Netflix IT Help Desk Technician

    Netflix IT Help Desk Technician

    TradeJobsWorkforce78251 San Antonio, TX, US
    Full-time
    Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shi...Show moreLast updated: 30+ days ago
    • Promoted
    Prevention Technical Assistance Specialist

    Prevention Technical Assistance Specialist

    VirtualVocationsSan Antonio, Texas, United States
    Full-time
    A company is looking for a Prevention Technical Assistance Specialist (Sexual Assault Prevention and Response Office).Key Responsibilities Design training and practical learning tools, facilitati...Show moreLast updated: 1 day ago
    • Promoted
    Computer Support Specialist

    Computer Support Specialist

    TradeJobsWorkForce78211 San Antonio, TX, US
    Full-time
    Pay attention to customers’ descriptions of their computer problems Ask customers questions to properly diagnose the problem Walk customers through the recommended problem-solving steps Set up or r...Show moreLast updated: 30+ days ago
    • Promoted
    Tech Support

    Tech Support

    TradeJobsWorkforce78239 San Antonio, TX, US
    Full-time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Show moreLast updated: 30+ days ago
    • Promoted
    PayPal Technical Support Advisor

    PayPal Technical Support Advisor

    TradeJobsWorkforce78293 San Antonio, TX, US
    Full-time
    We’re looking for a PayPal Technical Support Advisor to perform responsibilities as a Technical Support Advisor.Deliver outstanding service to customers and colleagues. Stay adaptable to changing pr...Show moreLast updated: 30+ days ago