Client Experience Supervisor

Client Experience Supervisor

At BarkleyOKRP, we are on the front lines of a world-class idea company. We are looking for a Client Experience team member who is prepared to change the trajectory of brands by creating the conditions for trusted relationships and world-class work. This person will be expected to contribute to a diverse and inclusive environment where each team member can bring their best self. If you want to learn what you're capable of when surrounded by top talent working on innovative brands, let's talk.

Craving a new adventure? We're looking for Brand / Account Supervisors from an agency any kind of agency that thrives on the challenge of building a brand. Doing the type of work you're proud to show mom and dad over the holidays. Leading brands you believe in. Building relationships that go deeper than this week's status call. Where real trust is forged. Where tough conversations are welcomed with open arms. Making both sides stronger in the end.

You're obsessed with getting to know everything about your clients, their business and the consumers who love them. Bringing new, unique and strategic solutions to the table. Standing at the front of the room. Obsessing about the presentation, the storyline and how best to convey the idea. Sweating the details and loving every minute of it.

You play well with others, thrive on collaboration, look every day in the eye with a positive attitude and pick your teammates up when they need a helping hand. You invest in those around you. And want the same in return. Because you have dreams and want a new home where those can be brought to life.

We hear you. Come play with us. See the details below and let's talk.

Responsibilities :

Client : Independent Client relationships

Excellent client communication that builds trust, digs for insights, and sets expectations that allow for a brand to reach its biggest possible future.

• Serve as category and Client's brand / business expert to BarkleyOKRP teams
• Fosters team member agency relationships to maximize integration and collaboration in service of the client's goals
• Proactively manages client expectations by partnering with Project Management to identify areas of risk and opportunity
• Supports the overall Client Experience that delivers external strategic documents like Annual Planning and 360 Scorecard or internal performance tied to financial forecasting, Whole Brand Assessment and Team Annual Huddles

Creative : Create conditions for project-based whole brand thinking. Protect the work

Understands the Whole Brand Spectrum and looks for opportunities where it can be applied to best support the client's needs. Work closely with Director and VP / Client Experience to create a long-term plan for Whole Brand transformation and growth through projects that build the brand.

Collaboration : Flawless communications, proactive team leader on key projects, financial / resource awareness

Qualifications :

BarkleyOKRP's Commitment to Diversity & Inclusion