Lead Host

Italian Village Restaurants   is hiring a Lead   Host   to join our Front of House team at   The Village. First and foremost,   Hosts   are responsible for warmly greeting and welcoming our guests. As the first person guests interact with, you’ll be the face of our restaurant and responsible for setting the tone for a guest’s dining experience. Hosts are one of the most dynamic and important positions in the entire restaurant – beyond just greeting guests, they are responsible for seating guests at the right tables, answering ringing phones and guest questions, taking ownership over carryout orders, communicating special requests to servers and managers, and optimizing the reservation book for the shift. They work incredibly closely with our Front of House managers and fellow hosts to make the magic happen for our guests. You’ll need to be quick on your feet, work well with others, and maintain a polite and friendly attitude under pressure. If you feel energized by taking good care of people and thrive in a fast-paced work environment, we’d like to meet you!

Duties & Responsibilities

• Greet guests with open arms and a smile
• Manage multiple guest requests and inquiries, simultaneously, with confidence, clarity, and speed
• Keep guest needs top of mind and attempt to predict needs before asked
• Communicate clearly, succinctly, and frequently to guests, managers, and other team members
• Complete sidework thoroughly and independently
• Manage the reservation book to ensure the timely availability of tables for reservations and to maximize the number of guests we can accommodate as walk-ins
• Manage guest waitlist, doing the best to quote accurate wait times and
• Lead guests to their table and assist them in getting seated
• Hand menus to guests
• Handle complaints, problems, or issues with a positive attitude and escalate to management as soon as needed
• Occasionally, issue bills and apply payments accurately (in both cash and credit transactions)
• Occasionally, set tables for service, with special attention to cleanliness and proper placement
• Follow our steps of service fully to ensure proper service to Italian Village standards
• Follow company policies as communicated and updated
• Make guests have a memorable and magical dining experience

Qualifications (Required) :

Currently Available Shifts

Benefits

Our Restaurant Setting

Our Values

For each other…

For our guests…

For our community…

To preserve our legacy…

Job Type : Full-time

Pay : $20.00 - $22.00 per hour

Expected hours : 30 – 40 per week

Benefits :

Shift :

Experience :

Shift availability :

Work Location : In person