IT Support Technician

Insight Global is looking for a IT Support Technician in the Dallas / Fort Worth Texas Area. This person will be able to travel to a variety of different locations to help support with IT related inquiries.

Responsibilities :

• Responsible for maintaining all PC Systems, peripheral devices and associated infrastructure used by First Community Services and supported organizations.
• Responsible for life-cycle management of the desktop and branch infrastructure ensuring adequate inventories and service levels are maintained.
• Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction.
• Effectively translate user requests, business needs and technical specifications into formal written documentation.
• Provide second level support for all hardware and software escalations from the helpdesk.
• Responsible for hardware procurement; including placing orders though purchasing tools for PCs and hardware peripherals and management inventory of those items.
• Conduct independent research on computer products (trends in technology) in support of PC procurement and development efforts. Evaluate cost benefit analysis of products and recommend hardware and installation products for purchase.
• Maintain vendor relationship for contact / troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors.
• Use discretionary judgment in planning, scheduling and executing computer equipment installations, imaging, upgrades and replacement projects.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy :

Required Skills & Experience

Nice to Have Skills & Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.