Senior Manager, Content (Head of Content)

Senior Manager, Content (Head of Content)

Forter is seeking an experienced, creative, and highly organized Senior Manager, Content (Head of Content) to lead our content strategy and execution. This position is both hand-on and highly strategic with an opportunity to create content that drives demand, builds authority, and educates the market.

You'll own the end-to-end content function from shaping Forter's editorial voice and narrative to orchestrating production across a mix of formats, including website content, research reports, thought leadership, customer stories, and video. With the evolution of AI, you embrace new technologies and are already strategizing about how to optimize content not just for humans but also for discovery and consumption by LLMs and bots.

Reporting into the Senior Director of Demand Generation, you'll lead a full-time team member and manage a roster of expert contractors. This role is ideal for a content leader that thrives at the intersection of storytelling, data, and technology. You understand how exceptional content can educate eCommerce leaders, build trust, and generate digital demand.

What you'll be doing :

• Own the global content strategy and calendar ensuring alignment with marketing, sales, and product priorities.
• Lead creation of high-value, educational content that helps eCommerce and payments leaders understand their changing environment and improve revenue and profitability.
• Leverage AI tools to enhance efficiency, insight generation, and quality across the content lifecycle.
• Oversee the production of diverse content formats, including :
• Website pages and blogs that drive engagement and conversion.
• Research reports leveraging Forter's unique data visibility to uncover industry trends and insights.
• Thought leadership video scripts and ghostwritten articles for executives and internal subject matter experts.
• Customer success stories, case studies, and video content showcasing Forter's impact.
• Collaborate cross-functionally with the Creative team, Product Marketing, Partner Marketing, Demand Gen, Sales, and internal subject matter experts to ensure content supports go-to-market priorities.
• Manage and mentor a full-time content team member and a network of writers, editors, designers, and video producers.
• Measure content performance and use insights to refine strategy, formats, and distribution for maximum impact.
• Ensure brand consistency across all channels, maintaining Forter's voice as credible, authoritative, and approachable.

What you'll need :

About us :

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision : Can I trust this customer? Answering this simple question accurately and instantly is powerfulit can accelerate revenue growth and strengthen a company's connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where but who is behind the interaction. The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customersensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We're meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data Forter is a recipient of over 10 workplace and innovation awards, including :

Life as a Forterian :

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law. If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Benefits :

Hybrid work :

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

Salary Range : $128,000 - $157,000 annually + bonus + equity + benefits. The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.