Basic Clerk

Summary :

Cashiers / Clerks are responsible for every aspect of a customer’s transaction. In this position, you will be in charge of processing cash, checks, or credit card payments while making sure to provide the customer with a receipt, all while providing excellent customer service. A Cashier / Clerk must have a strong work ethic, a high level of accuracy, be responsible, and be attentive to customer needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned :

• Takes a high volume of incoming calls for towing services and police impounds.
• Assists customers and representatives of local law enforcement agencies with any questions they have regarding the release of vehicles and laws specifically related to towing and impounding vehicles.
• Performs releases of impounded vehicles for customers. (Customers may be upset, disheveled, confused, and volatile.).
• Responsible for understanding the correct paperwork and identification needed to release a vehicle(s) to the customer.
• This includes depositing cash and credit / debit card receipt info into the safe daily.
• Process impound paperwork and maintain compliance with all requirements of the law.
• Data entry for stock cards and delivery receipts.
• Complete the balance “drop” forms for cash and invoices received daily at the end of their shift.
• Handles internal Tow Operators' and external Tow Operators’ inquiries with respect and in a timely fashion.

Supervisory Responsibilities :

Competencies :

To perform the job successfully, an individual should demonstrate the following competencies :

Computer Skills :

Certificates, Licenses, Registrations :

Safety and Security :

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

Language Skills :

Mathematical Skills :

Reasoning Ability :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and / or move up to 25 pounds.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Acknowledgements : The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.