Consumer Goods - Client Relationship Manager

Client Relationship Manager, Consumer Goods

Client Relationship Managers (CRM) are key contributors to the commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, handling the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to improve backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, eye for business, leadership skills and motivated attitude to perform well.

Key Responsibilities :

• Build trusted relationships with client collaborators.
• Understand the clients business, needs, and the business objectives.
• Work with clients to define their problems and co-create solutions.
• Drive RFPs / proactive bids with regards to renewals, extensions and expansion
• Track of industry trends in consumer goods relevant to client business and bring forth proactive ideas and solutions.
• Serve as the day-to-day point of contact for the clients.
• Responsible for backlog growth including renewals and extensions of current engagements.
• Lead the onsite project teams and ensure they understand the client environment.

Measures : A CRMs shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue and margin.

Required Qualifications :

Preferred Qualifications :

Location : Candidates should be within driving distance of Baltimore or Hunt Valley, MD and be open to travel as needed. In office 3 days a week. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.