Join to apply for the Shop Coordinator - SHOPC004816 role at Wagner Equipment
Overview
Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits
- Up to 96 hours of PTO in your first year + 8 company paid holidays
- Medical, dental, and vision insurance
- Life and AD&D Insurance
- Retirement Plans : 401K and Roth 401K; eligible employees can receive a company contribution up to 7%
- Tuition Reimbursement
- Employee Assistance Program (EAP) CEFCU - Citizens Equity First Credit Union
- Employees have access to payroll deductions savings accounts, loans, VISA card, and more
- Unum Supplemental life Insurance
- Aflac Critical Illness + Accidental Insurance
- ID WatchDog and discounted employee phone plans
Responsibilities
The Shop Coordinator is responsible for overseeing and organizing all aspects of the branch maintenance operations, including supervising and training mechanics and yard personnel in a manner that reflects the company's vision of working as One Professional Team. This position is also responsible for ensuring required paperwork is accurate and completed on a timely basis.
Utilizes strong computer skills by assisting with the processing of work orders, purchase orders, and other relevant paperworkEnsures completion of all relevant paperwork in a timely manner, including but not limited to Safety Damage Sheets, Purchase Orders, Incident Reports, warranty work orders, and customer invoicingCreates and closes in a timely manner all POs, ensuring accuracy, correct pricing, and detailed comments for future referenceManages available reports to boost productivityReviews profit and loss statements to help manage repair expenses and maximize profitabilityEnsures a safe work environment by modeling and requiring that safety policies are always followedPrioritizes maintenance productivity by internal / external customer promise (reservation) date, mechanic's skill level, and profitability to the companyEfficiently coordinates urgent rental equipment requestsCoordinates the availability of rental equipment with counter representatives as neededCoordinates the availability of sales equipment with the sales coordinator through established proceduresSeeks 6 Sigma efficiency improvementsEnsures compliance with regulatory agencies, such as ANSI, OSHA, and DOTCommunicates the status of customer repairs in a professional and courteous mannerNegotiates invoicing disputes with customers while maximizing profitability and satisfactionCommunicates as needed with rental and equipment sales representatives to ensure customer satisfactionTrains assigned personnel according to the mechanic's skill level and the needs of the companyEnsures company standards of quality are achievedCoordinates the timely preparation of all new equipment deliveries from the manufacturerSeeks assistance as needed from the Branch ManagerOther duties as assigned by managerSupervisory Responsibilities
Indirect supervision of Level 1, 2, 3, and Field Service Mechanics. Provides positive leadership, a professional image, and solid work ethics and values at all times to establish a behavior model for subordinates. Cultivates a 5S culture and inspires 1% positive change. Develops an effective work schedule that meets the daily and after-hour productivity challenges of the branch. Discusses objectives for strategic goals and develops an achievable action plan for success. Monitors and documents the performance of direct reports and conducts meaningful, honest performance reviews.
Required Education and Experience
High School Diploma or GED5 years in the mechanical repair field with lead person or shop foreman experience3+ years customer service experience3+ years supervisory / management experiencePhysical Demands & Competencies
Standing, walking, talking, sitting, use of hands & hearingAscending or descending ladders, stairs, etc.Heavy work that includes lifting and / or moving objects up to 70 pounds or moreData Entry, telephone, reading / writing, reasoning, organizational, communication & math skillsSafety & Product KnowledgeIntermediate leadership skillsBasic knowledge of Microsoft Word and ExcelBasic knowledge of DBSIntermediate knowledge of Microsoft OutlookIntermediate knowledge of WynneWork Environment
Noise : ModerateIndoors and OutdoorsJ-18808-Ljbffr
