Rooms Leader in Development (LID) | Starts June 2025

Rooms Leader In Development

Omni Hotels & Resorts is seeking a Rooms Leader-in-Development for the beautiful Omni La Mansion! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni.

This position is for someone who wishes to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Front Office Division operations. The person selected will spend a portion of their time working in other departments of the hotel. This position is intended to last for 12 months so candidates must be able to relocate upon completion of the program.

Responsibilities

• Complete all LID learning commitments, schedule appointments with designated commitment resources, and submit required monthly LID progress reports.
• Demonstrate knowledge of housekeeping systems, equipment, daily reports, and operational standards.
• Conduct room inspections in accordance with established quality and brand standards.
• Maintain a strong understanding of hotel rate plans, rate codes, and rate strategy when making rate adjustments for guests.
• Assist with the initial and ongoing training of Front Office associates; conduct MOS audits and provide coaching as needed.
• Provide shift coverage as necessary in the event of staffing shortages or call-offs.
• Consistently represent the Omni brand and culture, modeling behaviors aligned with Omni leadership competencies.
• Reinforce and train associates on Power of One and Power of Engagement principles.
• Engage proactively with guests and associates, demonstrating, recognizing, and rewarding Power of One behaviors.
• Foster a positive work environment focused on employee growth, interdepartmental collaboration, and exceptional service.
• Respond promptly to guest requests and concerns, ensuring proper follow-up and adherence to the service recovery process.
• Maintain full proficiency in Front Office operations, including check-in / check-out procedures, cash handling, parking validation, folio adjustments, payment processing, room blocking, and daily checklists.
• Uphold Four Diamond standards of guest service and professional appearance at all times.

Qualifications

Omni Hotels & Resorts is an equal opportunity employer - vets / disability. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.