IT Support Technician

Client : American Seafoods through prime vendor

IT Support Technician

Seattle, WA (Need locals or who can relocate is also fine)

8 Months contract - day one onsite

Client : American Seafoods

Pay Rate : $33 / hr on CTC

Note :

Service desktop technician with full life cycle experience meaning from user creation to decommissioning a user, troubleshooting custom applications - experience with knowledge base articles - custom application setup

Responsible for coordination & support of various IT processes and programs related to a variety of projects and initiatives within the IT Department.

Responsibilities :

• Carry out research on various technical subjects as requested by IT Team
• Assist other IT teammates in supporting all users including the vessels and our international offices (Japan, China, Europe) employees.
• Maintain corporate and vessel Active Directory
• Install software / hardware on corporate and vessel computers.
• Provides front line & Tier 1 & 2 support to corporate and vessel users.
• Image and deploy corporate desktops and laptops.
• Maintain and perform audits of software, consumable, and non-consumable inventory, and accounts.
• Setup new Employees
• Train Users on new software and products when needed, either one-on-one or small group settings
• Perform new user setup, department transfers and terminations.
• Scan paper invoices into IT Mailbox
• Manage inventory of peripherals, including keyboard / mice, monitors, headsets, speakerphones, and network / computer cables
• Manage / Deploy desktops & laptops inventory according to company replacement policy on vessels and corporate / remote offices.
• Be the first contact for users when they need help troubleshooting a problem. Triage incidents requests.
• Manage Corporate Key Card Access System
• Rack and Stack Hardware
• Coordinate and set up IT / vendors meetings as needed including equipment needs, etc.
• Participate in projects as assigned by IT Management
• Escalate / Assign incident tickets to appropriate team members.

Skills Required :

EDUCATION / EXPERIENCE REQUIRED

4+ years of relevant work experience preferred, not required.

Extensive computer software proficiency including Microsoft Word, Excel, PowerPoint, and Outlook Bachelor's Degree or equivalent.