It support Jobs in Seattle wa

Description

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.

Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide.

The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.

Key job responsibilities

Provide comprehensive technical support to Amazon Corporate employees

Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users

Perform hardware procurement and asset management

Troubleshoot / support LAN and on-site servers via tickets, alerts and change management

Create and maintain documentation

Ticket queue management

Handle requests and technical project work to completion

Assist with activities to triage and escalate any system or network outage to reduce downtime

Provide on call-support for Sev1 and Sev2 incidents

Handle escalations from Level 1 support

Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management

Daily travel around the Greater Seattle area

After hours work for change requests required

About the team

On-Prem Infrastructure Support (OIS) focuses on the operation, maintenance and upgrade of the network and server infrastructure within corporate sites . Scope extends from the circuits that connect sites to the Internet, through MDFs and IDFs then out to wall jacks and Wireless Access Points. OIS manages copper and fiber connections within and between sites. Layer 1 troubleshooting and logistics are core competencies. OIS staff have functional knowledge of server hardware and operating systems, layer 2 / 3 networking , and network services (DNS, DHCP, NTP, etc). The role is ~50 / 50 break-fix and projects.

Basic Qualifications

4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP / IP) experience

3+ years of Windows Server technologies : AD, DFS, Print Services, SCCM experience

4+ years of technical support experience

4+ years of corporate setting Windows, Mac or Linux Operating systems support experience

Bachelor's degree in IT, computer science or equivalent

Preferred Qualifications

3+ years of supporting a windows server environment experience

Experience supporting video conference and teleconference equipment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,700 / year in our lowest geographic market up to $122,200 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.