IT Support Technician Logistics

Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Responsibilities The IT Logistics Technician provides administrative and technical support, and manages all tasks relating to the operations and functions of the IT Logistic Department with regards to all aspects of Asset Management, including hardware replacements and reclaiming outstanding hardware. Under direct supervision from senior team members, provide service desk support and resolve problems to practitioner’s satisfaction, including, but not limited to: Monitor and respond quickly and effectively to requests received through the IT helpdesk.Process and assist with laptop replacements due to hardware issues and/or warranty/lease replacements. Evaluate and escalate to the appropriate party, either the vendor(s) or internal depot, as needed. Provide desktop/laptop support including assisting with new hardware setup, imaging, and deployment. Troubleshoot and resolve all problems encountered with hardware and software. Assist with logistics of hardware delivery and reclaims from remote users, including tracking and creating shipment labels using FedEx Ship Manger. Ensure all documented processes are followed to ensure Baker Tilly’s data and assets are protected. Utilize and maintain the internal ticketing system (Easy Vista) Maintain accurate Inventory, including: Update and maintain inventory of all equipment in Easy Vista Process reports from the vendor(s) and internal depot to ensure assets are up to date and accurate at all times. Vendor management, including: Work closely with the vendor(s) to provide service to end users, including but not limited to, hardware replacement/refresh and new hires hardware standards. Have an understanding of the supply chain, including common obstacles and effective solutions. Maintain and expand knowledge base in area of expertise, including: Complete initial start-up plan (e.g., training) to develop a solid understanding of the organization’s core technologies. Continually attend courses to develop and keep skills and knowledge current. Apply understanding to increase efficiencies, technical ability, and interpersonal skills. Other duties, including: Special projects as needed. Qualifications 1-3 years experience required Associates Degree required Certificates in ITIL Foundation, ITAM Foundation are preferred Ability to sit on site in Seattle, WA. or Irvine, CA. office Exceptional customer service and client relation skills Knowledge of a ticketing system Ability to work in a fast-paced environment Excellent verbal and written communication Attention to detail and organizational skills Great collaboration and teamwork abilities Critical thinking, problem-solving, and time management skills Additional Information For California, Colorado, New York and Washington: The compensation range for this role is $23.50 to $44.75. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. #LI-KK1The IT Logistics Technician provides administrative and technical support, and manages all tasks relating to the operations and functions of the IT Logistic Department with regards to all aspects of Asset Management, including hardware replacements and reclaiming outstanding hardware. Under direct supervision from senior team members, provide service desk support and resolve problems to practitioner’s satisfaction, including, but not limited to: Monitor and respond quickly and effectively to requests received through the IT helpdesk.Process and assist with laptop replacements due to hardware issues and/or warranty/lease replacements. Evaluate and escalate to the appropriate party, either the vendor(s) or internal depot, as needed. Provide desktop/laptop support including assisting with new hardware setup, imaging, and deployment. Troubleshoot and resolve all problems encountered with hardware and software. Assist with logistics of hardware delivery and reclaims from remote users, including tracking and creating shipment labels using FedEx Ship Manger. Ensure all documented processes are followed to ensure Baker Tilly’s data and assets are protected. Utilize and maintain the internal ticketing system (Easy Vista) Maintain accurate Inventory, including: Update and maintain inventory of all equipment in Easy Vista Process reports from the vendor(s) and internal depot to ensure assets are up to date and accurate at all times. Vendor management, including: Work closely with the vendor(s) to provide service to end users, including but not limited to, hardware replacement/refresh and new hires hardware standards. Have an understanding of the supply chain, including common obstacles and effective solutions. Maintain and expand knowledge base in area of expertise, including: Complete initial start-up plan (e.g., training) to develop a solid understanding of the organization’s core technologies. Continually attend courses to develop and keep skills and knowledge current. Apply understanding to increase efficiencies, technical ability, and interpersonal skills. Other duties, including: Special projects as needed.1-3 years experience required Associates Degree required Certificates in ITIL Foundation, ITAM Foundation are preferred Ability to sit on site in Seattle, WA. or Irvine, CA. office Exceptional customer service and client relation skills Knowledge of a ticketing system Ability to work in a fast-paced environment Excellent verbal and written communication Attention to detail and organizational skills Great collaboration and teamwork abilities Critical thinking, problem-solving, and time management skills