Enterprise Retention Account Executive

Job Description :

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means : a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work / life balance, and an open and inclusive workplace.

As an Enterprise Retention Account Executive, you will be a strategic partner to mid-market and enterprise-level organizations, focusing on renewing and upgrading existing services. Your primary goal is to maintain and grow relationships with current clients, ensuring they continue to receive optimal value from Sparklight services. You'll drive retention initiatives, identify upsell opportunities, and deliver measurable business outcomes through exceptional service.

What you will do to contribute to the company's success

Consultative Account Management : Engage with existing enterprise clients to understand evolving business needs and present tailored solutions that maximize value and satisfaction.

Retention & Renewal Focus : Proactively manage contract renewals, address potential churn risks, and ensure high customer retention rates through strategic outreach and relationship-building.

Service Upgrades & Expansion : Identify opportunities to upgrade services within the current client base, leveraging insights into client operations and industry trends.

Quota Achievement : Consistently meet or exceed monthly retention and upsell targets through disciplined execution and strategic account planning.

Market Intelligence : Stay informed on industry trends, competitive landscape, and emerging technologies to position Sparklight as a trusted advisor for existing clients.

Cross-functional Collaboration : Partner with internal teams (engineering, product, support) to ensure seamless delivery, issue resolution, and ongoing client satisfaction.

Qualifications

• At least one year of B2B account management or retention experience, preferably in telecommunications, SaaS, or technology services.
• Proven ability to manage complex renewal cycles and engage senior leadership stakeholders.
• Strong understanding of enterprise business drivers and technology solutions.
• Excellent communication, negotiation, and presentation skills.
• Self-motivated, organized, and results-driven with a professional demeanor.
• Requires a valid driver's license, reliable vehicle, and a good driving record.

Core Competencies

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as :

Additional Perks

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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