Program Assistant, Clinic-Yonkers, NY

Reports to : Practice Manager

Program : Yonkers Clinic

Location : Yonkers, NY (when necessary, program assistants are expected to cover other clinic locations)

Hours Per Week : 37.5

FLSA Status : Full Time, Non-Exempt

Salary range : $22 per / hr

Summary Description :

The Program Assistant is responsible for all administrative aspects of the clinics which are necessary to ensure the smooth and orderly operation in our integrated services clinics. Positive and courteous interactions with clients, staff and other community agencies are an essential aspect of this job. The Program Assistant will work with a person-centered, trauma-informed philosophy in alignment with the values of Greater Mental Health of NY.

Key Responsibilities :

• Work closely with clinic managers to support administrative functions and timely processing of all clinics administrative processes.
• Handle incoming calls while maintaining a polite, consistent professional manner and etiquette.
• Take messages from the general voice mailbox, emails, health waves, other and deliver these timely.
• Welcome and greet all clients and visitors, in person or over the phones.
• Maintain an accurate record of clients seen each day, assist with filing, faxing, meetings scheduling.
• Manage all providers' schedules, which includes appointments, cancellations, reminder calls, contact notes, re-scheduling rapidly.
• Schedule all client appointments with accuracy, maximizing scheduling practices.
• Receive referrals, gather required data, complete insurance verification, create charts, provide appointments for all clients, wait list, etc., among other administrative duties.
• Accept payments and provide receipts for services.
• Work collaboratively with the clinic managers to ensure availability of client forms, consents, surveys.
• Receive general clinic mail as well as other deliveries and direct appropriately.
• Maintain inventory and ordering of clinic supplies, office needs, in collaboration with the clinic director, agency systems, facility, IT, among others.
• Provide cross-coverage in clinics as designated when needed, directed by manager or designee.
• Keep the reception and office space area clean and organized.
• Other designated duties.

Key Competencies :

Key Performance Indicators (KPIs) :

Requirements :

Special Considerations :

Mandated Reporter :

This is a Mandated Reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a "custodian" under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report.

Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.