Customer Care Representative

A company is looking for a Customer Care Representative to provide exceptional service and support to customers.

Key Responsibilities

Respond to inbound customer inquiries via various communication channels

Resolve billing issues and guide customers through their account management

Document customer interactions and maintain accurate records in the CRM system

Required Qualifications

High School diploma or GED required

Previous customer service experience preferred

Above average understanding of Internet and / or wireless technology preferred

Basic to intermediate skills in Outlook, Word, and Excel

Strong analytical skills with the ability to follow instructions and document clearly