Customer Care Representative

A company is looking for a Customer Care Representative to provide exceptional service and support to customers. Key Responsibilities Respond to inbound customer inquiries via various communication channels Resolve billing issues and guide customers through their account management Document customer interactions and maintain accurate records in the CRM system Required Qualifications High School diploma or GED required Previous customer service experience preferred Above average understanding of Internet and / or wireless technology preferred Basic to intermediate skills in Outlook, Word, and Excel Strong analytical skills with the ability to follow instructions and document clearly