Artist Support Associate

A company is looking for a Customer Support Agent.

Key Responsibilities

Deliver fast, accurate support via chat, email, and phone

Resolve live session issues, equipment concerns, and user errors

Act as the after-hours operations lead, monitoring safety and escalating emergencies

Required Qualifications

Experience in high-volume customer support

Confidence using music studio gear and production setups

Ability to work independently and make decisions under pressure

Familiarity with tools like Zendesk, Intercom / Freshchat, and Slack

Emotional intelligence and a mission-driven mindset