Artist Support Associate

A company is looking for a Customer Support Agent. Key Responsibilities Deliver fast, accurate support via chat, email, and phone Resolve live session issues, equipment concerns, and user errors Act as the after-hours operations lead, monitoring safety and escalating emergencies Required Qualifications Experience in high-volume customer support Confidence using music studio gear and production setups Ability to work independently and make decisions under pressure Familiarity with tools like Zendesk, Intercom / Freshchat, and Slack Emotional intelligence and a mission-driven mindset