Director of Intake

Director of Intake

Are you a strategic, data-driven leader with a passion for optimizing healthcare operations? Do you thrive in fast-paced environments where precision, compliance, and collaboration are key? If so, we invite you to join our team as Director of Intake, where you'll play a pivotal role in transforming how we receive and process patient referrals.

Position Overview

As our Director of Intake, you will lead the charge in patient acquisition, ensuring every referralno matter the sourceis converted into a clean, actionable file quickly and compliantly. You'll design and manage best-in-class intake processes, mentor a high-performing team, and collaborate across departments to elevate our referral experience to industry-leading standards.

What You'll Do

• Develop and oversee efficient, scalable intake workflows for home health and hospice referrals from hospitals, physicians, community partners, and internal teams.
• Ensure all patient data is accurate and complete upon intake, eliminating errors that impact care or reimbursement.
• Lead and mentor the Intake team, fostering a culture of excellence, education, and accountability.
• Use data to drive decisions, improve throughput, and reduce delays in starting care.
• Maintain strict compliance with HIPAA and payer-specific eligibility requirements.
• Partner with referral sources to streamline submission processes and enhance their experience.
• Collaborate with Marketing and Revenue Cycle teams to align intake operations with sales strategies and billing insights.
• Contribute to special projects and initiatives that support agency growth and operational excellence.

The Must Haves

About Us

Synergy Shared Services is a newly formed company in the Pennant family. The hub is in Nashville, TN. Synergy's focus is to build strong relationships with operations by being a trusted partner in delivering high-performance results across a range of essential office workflow functions.

Our goals include each home health and hospice operation feeling like the people that work at the Synergy hub are their people that they are a teammate who is passionate about the results of the operations they are partnered with.

The employer for this position is The Pennant Group, Inc., a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. More information about The Pennant Group, Inc. is available at http : / / www.pennantgroup.com.