Community Support Specialist

Job Description

Job Description

To assist applicants going through financial hardship with material and financial assistance and provide referrals to other resources as needed. To serve as a liaison between the CCH / EAP, program participants and community partners.

Essential Duties & Responsibilities :

• Responds to all incoming inquiries / requests via phone, and email from households facing financial hardship by providing information ans services / assistance in a timely, courteous and professional manner.
• Process applications and conducts intake and follow-ups with applicants, including helping to gather required documents and meeting application timelines to determine eligibility based upon applicable grant and program guidelines.
• Inputs applicant data into an outcome tracking database and update database as needed.
• Provides referrals to social service agencies and other community resources to applicants and establishes a plan of action to pursue such referrals if required.
• Plan, coordinate, and conduct financial literacy training.
• Responds to inquiries, questions and concerns from landlords, vendors, and other social service agencies regarding the EAP.
• Completes administrative tasks, which include but may not be limited to, forms processing, data entry, photocopying, word processing and filing.

Qualifications :

Preferred Qualifications :

Must comply with company code of ethics, confidentiality practices, HIPAA, safety and all other policies and procedures.

EEO / AA / M / F / Vet / Disability