ITSM Analyst | Hybrid

Hi,

We have urgent role of ITSM Analyst | Hybrid. Please revert if you are interested in applying.

Role : ITSM Analyst

Location : Pittsburgh, PA - Hybrid (Occasional days in the office, could be 2 days per week but not with regularity)

Job Type : 14+ Month Contract

LOCAL candidates ONLY Please!

Overview :

The Client has an immediate opening for an ITSM / ITOM Analyst. Ideal candidates must have a Bachelor's degree and 5+ years of IT experience.

Responsibilities :

Aid in the development and rollout of ITSM / ITOM best practices.

The role will primarily support two areas within Enterprise Operations team :

Support of Service Operation Incident Management :

• Support the Incident Manager to manage incidents across Operation and minimize business disruption
• Coordinate across technical teams, vendors, and stakeholders and establish effective communication
• Conduct post-incident reviews and root cause analysis.
• Identify patterns and propose improvements to reduce incident frequency.
• Enhance automation and monitoring to bring more reliability.
• Measure and improve customer satisfaction related to operational incidents.

Support of Service Transition Configuration Management :

Qualifications :

Thanks & Regards

Avnish Rao

Technical Recruiter

321-335-1706

avnish@Stellentit.com