Customer Onboarding Manager

A company is looking for a Manager, Customer Onboarding.

Key Responsibilities

Manage a team of 8-12 Onboarding Specialists, focusing on recruitment, development, and performance management

Drive operational improvements and onboarding efficiency through proactive management of the customer pipeline

Collaborate with cross-functional teams to ensure alignment and enhance the customer experience throughout the onboarding process

Required Qualifications

3+ years of experience in an Implementation Leadership role at a SaaS or growth-stage company

Experience in the SMB space with an ACV of $1000-$10,000

Proven track record in managing a high volume of onboardings with quick activation times

Experience in developing low-touch tools in collaboration with eLearning, Product, and Engineering teams

Strong operations and data focus, comfortable managing by numbers